Yeah, Yeah I know what do I mean by poofing...well on random copies I am getting toner impacting and spreading out on the copies.
1/4 inch black snow balls dotting the customers copies at tax time ain't a good thing.
So the tech stuff:
The machine has 1.4 million copies on it. I started working with this machine 2 years ago and it usually only gets run during tax season.
And with that it only ends up with 50/60K put on it per season. Then they shut the office down until the next year.
This is the first non-nuisance call I had to deal with in 2 years on it so I would not call it a "Problem Machine".
It was, several years ago, the main machine at this company and now they barely use it and then store it away for the slow months.
1st service call 2 weeks ago:
I remove and disassemble the drum assy. and clean it like new. Remove and inspect the developer. No glaring issues jumped out at me while inspecting
the developer. Mag roll had plenty of toner fluffed up on it and it wasn't dropping or falling off. The toner did not seem to be in excess on the mag roll.
After a careful clean up the machine worked as it should.
2 Weeks later...
Same issues are back again...time to spend some money on it.
Question I have is where to start. Before me, the last service company did not keep any service records on the machine and I have no idea where things are in
it's normal PM cycle.
Here's what I'm thinking.
Rebuild the drum assy. and possibly replace the auger as well (toner drops?).
Also because the drops on the paper could be from bad developer I think I'll replace the developer material with some fresh Type 26 and see what happens.
I'm guessing this is the last season for this machine and we won't be spending "too" much money on it to keep it running.
The question I have is am I making the correct call as far as the dropping of toner on copies problem goes.
I really haven't had this issue come up with this type of Ricoh because in my area we are flooded with Ricoh 2027 - 3350 type machines and fewer of the 35/35ppm machines.
Thanks
Jeff
1/4 inch black snow balls dotting the customers copies at tax time ain't a good thing.
So the tech stuff:
The machine has 1.4 million copies on it. I started working with this machine 2 years ago and it usually only gets run during tax season.
And with that it only ends up with 50/60K put on it per season. Then they shut the office down until the next year.
This is the first non-nuisance call I had to deal with in 2 years on it so I would not call it a "Problem Machine".
It was, several years ago, the main machine at this company and now they barely use it and then store it away for the slow months.
1st service call 2 weeks ago:
I remove and disassemble the drum assy. and clean it like new. Remove and inspect the developer. No glaring issues jumped out at me while inspecting
the developer. Mag roll had plenty of toner fluffed up on it and it wasn't dropping or falling off. The toner did not seem to be in excess on the mag roll.
After a careful clean up the machine worked as it should.
2 Weeks later...
Same issues are back again...time to spend some money on it.
Question I have is where to start. Before me, the last service company did not keep any service records on the machine and I have no idea where things are in
it's normal PM cycle.
Here's what I'm thinking.
Rebuild the drum assy. and possibly replace the auger as well (toner drops?).
Also because the drops on the paper could be from bad developer I think I'll replace the developer material with some fresh Type 26 and see what happens.
I'm guessing this is the last season for this machine and we won't be spending "too" much money on it to keep it running.
The question I have is am I making the correct call as far as the dropping of toner on copies problem goes.
I really haven't had this issue come up with this type of Ricoh because in my area we are flooded with Ricoh 2027 - 3350 type machines and fewer of the 35/35ppm machines.
Thanks
Jeff
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