Ricoh tsrc

[redneckstylin]

Anyone having issues seems they changed the login again argggggg

[jam-o-matic]

Re: Ricoh tsrc

yes, doesn't seem to be linked to the new Learning Center & therefore, not Single Sign On (SSO)?! i agree, arrhgg (in pirate voice)!

[billm]

Re: Ricoh tsrc

has not work since monday


big middle finger

[jam-o-matic]

Re: Ricoh tsrc

[QUOTE=billm;341745]has not work since monday


big middle finger[/QUOTE

Try, User: email address
password: Welcome1

then reset password - worked for me (after i figured out it wasn't the same as my 'new' login at Learning Center)
Good Luck!

[billm]

Re: Ricoh tsrc

[QUOTE=jam-o-matic;341749]

has not work since monday


big middle finger[/QUOTE

Try, User: email address
password: Welcome1

then reset password - worked for me (after i figured out it wasn't the same as my 'new' login at Learning Center)
Good Luck!

I have tryed reset password when i reset my password i get invalid user. two other techs same thing. can not get ricoh to do anything for us yet. i think that they thing we are not real waiting for there email back since monday.

thanks for the tip

[Coptech]

Re: Ricoh tsrc

It uses the corporate e-mail address that they have on file instead of tech ID now.

[billm]

Re: Ricoh tsrc

It uses the corporate e-mail address that they have on file instead of tech ID now.

yep i got that going for me. still no help

[bradj]

Re: Ricoh tsrc

I got a reply back yesterday...direst from SSO..
"Unfortunately your account is not in the system, we will troubleshoot this issue and get back to you by email.

We apologize for the inconvenience.

Thank you,


Single Sign On Team"


I sent them an email Monday and Tuesday... Invalid email my sso.... my email still works..

[duct tape]

Re: Ricoh tsrc

I really hate the way ricoh thinks the ned to screw with everything and disrupt everyone.

[Shadow1]

Re: Ricoh tsrc

You can also try "ricoh" and "1stpass=" both all lower case as your password.

Anything that actually works at Ricoh... count on them "fixing" that.

[TonerMunkeh]

Re: Ricoh tsrc

By "fixing it", do you mean completely fucking it up?

[MitchD]

Re: Ricoh tsrc

By "fixing it", do you mean completely fucking it up?

Bingo!!!!!

SSO my ass. Now we have a separate log in for TSRC and Learning site.

Best I can suggest is have your service manager look up on the Learning site and see what email address ricoh has for you on file. We are all on the @businessname.com email except for one tech which is still on his personal email for some reason. I had to log him in under that and use the "Welcome1" password and then reset the password. I have email the SSO team to fix his email to a corporate address, but have had no luck with a response as of yet

[Shadow1]

Re: Ricoh tsrc

By "fixing it", do you mean completely fucking it up?

Actually, I would say that's putting it mildly.

[DubbaC9812]

Re: Ricoh tsrc

so after two days of waiting for Ricoh response I find out that the e-mail address our company has on file was not spelled correctly. So how do I reset my password now. The e-mail Ricoh is sending with the new temp password will never get to me. They have left no way to correct the problem except a call from the Manager for assistance.

What would you reccomend from this point?

[Shadow1]

Re: Ricoh tsrc

What would you reccomend from this point?

Buy stock in Canon.