Upgraded 3025 to MP3350 now scan to folder doesn't work

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  • copyaction
    Senior Tech

    Site Contributor
    500+ Posts
    • Oct 2007
    • 985
    #1

    Upgraded 3025 to MP3350 now scan to folder doesn't work

    Customer using windows 7, had 3025 using scan to folder no problem.
    Replaced with a MP3350 and copied the folder destinations to the new address book.
    Same folders same address but no scans arrive, just sits there says waiting
    I'm no network expert, am I missing something simple?
    Tags: None
    • ruben
      The New Guy

      1,000+ Posts
      • Oct 2012
      • 1203
      #2
      Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

      Did you do an address book backup and restore to the new machine or entered the address manually? Sounds like you need to enter the folder authentication. If you go to copier -> scan and enter the folder location manually and try to browse to it, it should ask you for a username and password.

        Comment

        • Eric1968
          Service Manager

          1,000+ Posts
          • Jan 2009
          • 2458
          #3
          Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

          If you do a backup of the adress book by using SmartDeviceManager the passwords won't be backed up. You'll have to enter them in the new machine.

            Comment

            • Llama God
              Service Manager

              1,000+ Posts
              • Mar 2009
              • 1353
              #4
              Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

              Or, if you've checked that the authentication details are there, firmware.

              I'm going for firmware.

                Comment

                • copyaction
                  Senior Tech

                  Site Contributor
                  500+ Posts
                  • Oct 2007
                  • 985
                  #5
                  Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

                  Originally posted by Llama God
                  Or, if you've checked that the authentication details are there, firmware.

                  I'm going for firmware.
                  It was scanning fine at my office before I delivered it

                    Comment

                    • knightfall
                      Senior Tech

                      500+ Posts
                      • Jul 2006
                      • 633
                      #6
                      Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

                      did you enter the network info like ip address, subnet & gateway? also the firmware for windows 7 would definitely do.
                      Get your facts first, and then you can distort them as much as you please.

                        Comment

                        • Tonerbomb
                          AutoMajical Resolutionist

                          Site Contributor
                          2,500+ Posts
                          • Feb 2005
                          • 2589
                          #7
                          Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

                          Originally posted by Eric1968
                          If you do a backup of the adress book by using SmartDeviceManager the passwords won't be backed up. You'll have to enter them in the new machine.
                          SDM doesn't transfer authentication info to the new machine.
                          Mystic Crystal Revelations

                            Comment

                            • Ricohguy
                              Technician
                              • Sep 2012
                              • 48
                              #8
                              Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

                              Originally posted by Tonerbomb
                              SDM doesn't transfer authentication info to the new machine.
                              It does, as long as you choose 'Backup' instead of 'Export'. What likely happened is whoever setup the previous machine put the password information under the Default SMB Username/Password section. As long as every location the copier was attempting to scan to used a single logon(like 5 folders all to the same server) then it works great.
                              Just get the proper authentication from the IT guy and you should be fine.

                                Comment

                                • copyaction
                                  Senior Tech

                                  Site Contributor
                                  500+ Posts
                                  • Oct 2007
                                  • 985
                                  #9
                                  Re: Upgraded 3025 to MP3350 now scan to folder doesn't work

                                  Originally posted by Ricohguy
                                  It does, as long as you choose 'Backup' instead of 'Export'. What likely happened is whoever setup the previous machine put the password information under the Default SMB Username/Password section. As long as every location the copier was attempting to scan to used a single logon(like 5 folders all to the same server) then it works great.
                                  Just get the proper authentication from the IT guy and you should be fine.
                                  That was it.
                                  Someone had set it up with username "scan" and password "password"
                                  As always, Thanks to all who responded.

                                    Comment

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