Ricoh MP C5502 toner issues (firmware) ?

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  • bollard
    Technician
    • Nov 2012
    • 40

    #1

    [Misc] Ricoh MP C5502 toner issues (firmware) ?

    Morning all I have a MPC5502 calling for magenta toner has done for 3 weeks ! (ORIGINAL RICOH TONERS)

    On screen flashing: Toner cartridge is almost empty Magenta, Check toner cartridge replacements Magenta.
    The customer is still using the m/c without issue she/I would expect the m/c to stop and say add toner the usual RICOH way ?

    Any ideas or is the new warning on these products does it need new firmware ?

    Firmware ver: 2.00.3
    Firmware p# D1445562H
    (ENGINE 1.20:4)
  • wilez
    Technician

    Site Contributor
    50+ Posts
    • Jan 2011
    • 55

    #2
    Re: Ricoh MP C5502 toner issues (firmware) ?

    you have not mentioned any easy check steps such as replaced toner cartridge or the sensor in back that determines toner is still in cartridge. if you do the cartridge be sure to verify in your sp that the counter for it has been reset, then use as a benchmark to determine how many prints have been done before it ask for to replaced.
    https://t.me/pump_upp

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    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3981

      #3
      Re: Ricoh MP C5502 toner issues (firmware) ?

      Originally posted by bollard
      Morning all I have a MPC5502 calling for magenta toner has done for 3 weeks ! (ORIGINAL RICOH TONERS)

      On screen flashing: Toner cartridge is almost empty Magenta, Check toner cartridge replacements Magenta.
      The customer is still using the m/c without issue she/I would expect the m/c to stop and say add toner the usual RICOH way ?

      Any ideas or is the new warning on these products does it need new firmware ?

      Firmware ver: 2.00.3
      Firmware p# D1445562H
      (ENGINE 1.20:4)
      Umm, All the colour machines are set by default to begin showing low toner at about 10% remaining (about 2200 pages in this case). It's basically a reminder to the user to have another one ready. When it runs out completely , replace it.

      Comment

      • ruben
        The New Guy

        1,000+ Posts
        • Oct 2012
        • 1203

        #4
        Re: Ricoh MP C5502 toner issues (firmware) ?

        How much coverage is the customer doing? 3 weeks may be a sign that they are using a lot of toner or replacing the cartridges too early.

        If you want you can set the Toner Near End under Process (SP3-101) to a lower value. You can safely ignore this message, it will warn you when the toner is completely empty. If you are putting a new toner cartridge in and it is still saying low toner, then you have a problem.

        It is best to replace the toner at end and not near end; save the planet (and money), and all that.

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        • bollard
          Technician
          • Nov 2012
          • 40

          #5
          Re: Ricoh MP C5502 toner issues (firmware) ?

          Thanks for your responses, Agreed save the planet )

          If the toner is changed yes the message disappears, but the m/c never displays toner empty change toner or stops when it is empty ...

          Looked at the firmware on My RICOH an upgrade is available for this model no mention of anything to do with my issue though ? This is my next step .

          3 weeks may be a sign that they are using a lot of toner or replacing the cartridges too early. NO, One user in charge of changing toners I have checked this .

          If you want you can set the Toner Near End under Process (SP3-101) to a lower value. You can safely ignore this message, it will warn you when the toner is completely empty I did think of this but not really a fix as such.

          If you are putting a new toner cartridge in and it is still saying low toner, then you have a problem. No it removes the alert ?

          When it runs out completely , replace it. I would but the m/c will not display such an alert ?

          Comment

          • tcs04
            FORMER Techie

            1,000+ Posts
            • Apr 2009
            • 1183

            #6
            Re: Ricoh MP C5502 toner issues (firmware) ?

            The new models use a "direct contact" chip instead of RFID. Dirty contacts?

            Comment

            • Drummer
              Technician
              • Feb 2013
              • 46

              #7
              Re: Ricoh MP C5502 toner issues (firmware) ?


              When it runs out completely , replace it. I would but the m/c will not display such an alert ?

              [/QUOTE]
              Has this problem only occoured this one time or is a repeated problem? Im just curious how you know the machine will not display toner end?
              Did you run the machine long enough to where you had quality issues with this color, but did not reach a toner end state?
              My point being, is that we have had them read low for quite a while but still had toner in them, however when the toner was actually out, the machine called for it. Im just wondering if the problem was with the toner cart. or chip itself, and theres actually nothing wrong on the machine end.

              Comment

              • CableGuy
                Impulse Drive Engineer

                250+ Posts
                • Oct 2008
                • 417

                #8
                Re: Ricoh MP C5502 toner issues (firmware) ?

                So, to be clear.
                It's working fine, just displaying the 'toner is almost empty' in tiny writing at the bottom of the screen?
                The quality is still good?
                What if you leave the toner in there unit one of the above changes?

                These things have been known to go on for ages, depending on output volume......

                Comment

                • CanadianKiwi
                  Technician
                  • Nov 2012
                  • 12

                  #9
                  Re: Ricoh MP C5502 toner issues (firmware) ?

                  SP3 101, 13 -16 is the Near End Alert, I think they are defaulted to 10 grams of toner, change this to a lower number.

                  Comment

                  • bollard
                    Technician
                    • Nov 2012
                    • 40

                    #10
                    Re: Ricoh MP C5502 toner issues (firmware) ?

                    Right just checking back on my posts etc..

                    Update on this one :

                    Upgraded f/w to latest I installed new toner to the ones alerting near empty

                    I have visited the site for various other issues (not to do with this m/c) and have asked the user who says it is working perfectly .
                    So the f/w upgrade appears to have solved it ???

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