2012 Savin MP 301: Duplicating Faxes

[jrattner]

Forums,

We are finding that we are having an issue where received faxes are being duplicated by our machine. For example, the same fax will print once and then again a few minutes later.

I check our settings and it is set to print "1 Copy". Is there anything else that could be causing this?

Justin

[TonerMunkeh]

Re: 2012 Savin MP 301: Duplicating Faxes

Hmm... doubtful. Could it just be the sender is transmitting it more than once?

[jrattner]

Re: 2012 Savin MP 301: Duplicating Faxes

No it appears to be happening repeatedly. Any other clues? Could be getting interrupted during receiving and then reprinting?

[ruben]

Re: 2012 Savin MP 301: Duplicating Faxes

You could test it by sending a fax from another fax line to the machine, unplug it and plug in a generic fax machine and send again. See if both are duplicated, or one or neither.

[jrattner]

Re: 2012 Savin MP 301: Duplicating Faxes

Here's what's happening:

1) A multipage fax is being received (Example 3 Pages)
2) Page 1 of Fax prints
3) A user sends a print job
4) Page 1,2,3 of Fax print

It seems if the machine receives another job while faxes are coming in, it repeats whatever occurred before the interruption. Any clues?

[Cuthwald]

Re: 2012 Savin MP 301: Duplicating Faxes

format hdd and reload firmware

[Polarbear]

Re: 2012 Savin MP 301: Duplicating Faxes

Is this machine on a digital line?

[jrattner]

Re: 2012 Savin MP 301: Duplicating Faxes

Polar Bear,

No. it's connected to a normal phone line.

Justin

[Klydon]

Re: 2012 Savin MP 301: Duplicating Faxes

You can change what has priority for printing. Perhaps put fax at the top of the list for now.

Usually when a machine appears to repeat a fax, it is because of errors. The machine will print some of the fax job and either it or the sending machine will determine there are too many errors and kill the rest of the job. Since it didn't go successfully, the sending machine then tries to resend the job. Rinse and repeat for lots of wasted paper.

Check the fax log and see how many NG's there are. If there are a pile, you may wish to check the fax settings and make sure ECM is off and consider locking the baud rate on receiving fax at around 9600.

[ptrflrs]

Re: 2012 Savin MP 301: Duplicating Faxes

i agree, turn ecm off to test but check the faxed text for errors. do you have the fax line going through a surge protector? have you reset the fax sram? also, check the RX log for errors, it might be set to not print incoming errors but its should show something in the log or journal.

[jrattner]

Re: 2012 Savin MP 301: Duplicating Faxes

Hi Guys,

I went through the logs as discussed. There are quite a few "E" or ECMs on the log. I think we should disable ECM and adjust the baud rate as you mentioned.

Any clue how this can be accomplished?

Justin

[TonerMunkeh]

Re: 2012 Savin MP 301: Duplicating Faxes

Look in the fax reference user manual, it'll tell you in there.

[jrattner]

Re: 2012 Savin MP 301: Duplicating Faxes

Look in the fax reference user manual, it'll tell you in there.

We went though the original documentation and the online documentation for the machine and could not find that information in it. Any other ideas?

[Klydon]

Re: 2012 Savin MP 301: Duplicating Faxes

Under fax SP mode:

SP 1-104-002 Turn Bit 0 from 1 to 0 to turn off ECM.

Speed for starting transmission:

SP 1-105-006

Change/verify bits 3,2,1,0 are 0110 respectively. This is for 14.4 transmission. For 9600, should be 0100

SP 1-105-007

Change/verify bits 3,2,1,0 are 0110 respectively. This is for 14.4 reception. For 9600, should be 0100.

[jrattner]

Re: 2012 Savin MP 301: Duplicating Faxes

Klydon,

Thank you very much. Now I need to figure out how do put this unit into SP mode and we should be off to the races.