[Error Code] MPC3003 MPC5503 SC899

[tcs04]

Here we go again!

Just heard we delivered 2 MPC3003 and 4 MPC5503 machines in 1 customer.

Only 2 powered up for now (1 of each).

BOTH displayed SC990 (SC899 in background) over the weekend.

No Bulletins / firmware upgrades on My-Ricoh (Yet)

As far as I'm aware they don't have fax installed (To be confirmed).

[Moza]

Re: MPC3003 MPC5503 SC899

Are they networked and is the error code on from start up ?

[tcs04]

Re: MPC3003 MPC5503 SC899

Networked, yes. But I'm not sure about anything else. Haven't been there myself.

[Moza]

Try switch machine off disconnect from the network and see it it functions then. If it does could either be a bad file in the print queue or a storage device on the network

[ptrflrs]

Re: MPC3003 MPC5503 SC899

were they setup on DHCP or static?

[Smee]

Re: MPC3003 MPC5503 SC899

I thought SC899 was nearly always a corrupt print job - delete the job from the print que, reset the code, then reprint it to confirm it was the job...several threads about this now on Ricohs I think.

[Moza]

Re: MPC3003 MPC5503 SC899

I thought SC899 was nearly always a corrupt print job - delete the job from the print que, reset the code, then reprint it to confirm it was the job...several threads about this now on Ricohs I think.

SC 899

Print Notify Me

Published 10/17/2011 08:07 AM | Updated 02/14/2012 09:54 AM
Answer ID 143845 | FAQ ID | Rank C2
[Symptom]
When mfp is booted up in dhcp or fixed ip address, SC899 is displayed.

When network cable is disconnected before start-up of mfp, there is no error code.


[Cause]
A network drive is active in the network.
Already two cases: once with a Freecom and once with a Iomega network drive.

[Action]
Temporary solution: Disconnect network cable before power on the machine.

[teebee1234]

Re: MPC3003 MPC5503 SC899

Here we go again!

Just heard we delivered 2 MPC3003 and 4 MPC5503 machines in 1 customer.

Only 2 powered up for now (1 of each).

BOTH displayed SC990 (SC899 in background) over the weekend.

No Bulletins / firmware upgrades on My-Ricoh (Yet)

As far as I'm aware they don't have fax installed (To be confirmed).

I have the same issue, installed 3 5503's last week and one gets frequent SC899's and another J01 codes (power on). For the life of me I can't resolve the power on jams, been out with 2 other techs. I've gone through every switch and tweaked/adjusted/shimmed/bent them to no avail. What's strange is there seems to be a pattern - after a duplexed job, the following job seems to jam in the exact same spot every time - the seperator page for the 2nd job stops in the finisher just before the exit, the preceding sheet is entering the bridge and the last is just at the registration. I don't believe it's a switch as the job will always complete after clearing it and it seems to only occur in certain circumstances.
The customer hates this model and I'm leaning that way. They ordered 5502's which they demoed for several months but the 5503 was substituted due to production changeover. This thing is flimsy and not very robust considering that it has to cover from 30 to 60 ppm with this engine.

Oh, and the 3rd one has had several J163(?) jams - Data error jams! What the hell is that!

[dfs]

Re: MPC3003 MPC5503 SC899

Hi guys

had this issue yesterday the log data shows sc899 and sc990 mpc5503

It ended up being the postscript was in slot 2 service slot not slot 1

trev

[blee]

Re: MPC3003 MPC5503 SC899

Just got off the phone with Ricoh support about a C4502 and I know its not exactly the same machine but I thought I would throw my two cents in. They say SC899 can be caused my print jobs from Internet Explorer. My machine would throw the code with ANY print job from IE. Chrome, Firefox and other Browsers don't seem to be affected. They are working on the issue. Sounds like a firmware update soon.

[Cipher]

Re: MPC3003 MPC5503 SC899

SC899 

Software performance error (signal reception end)

Occurs when an internal program behaves abnormally.

We are aware certain print jobs stuck in the print queue can continuously trigger SC899 until manually cleared.
Printer firmware updates for various models have already been released to fix the known occurrences.

With that said SC899 in my opinion is more of an general code where the root cause can vary.
99% of the time the fix is going to be in the way of a (patch) firmware update.
So if you get on-going SC899 problem after updating the firmware to the latest versions you should log a support ticket with Ricoh and supply as much detailed information as you can.
Help them, help us.

[Cipher]

Re: MPC3003 MPC5503 SC899

Hi guys

had this issue yesterday the log data shows sc899 and sc990 mpc5503

It ended up being the postscript was in slot 2 service slot not slot 1

trev

A simple solution, but it's still annoying as it shouldn't of really been a problem in the first place.
Why wouldn't you run the PS3 SD card from any vacant SD card slot.

[ptrflrs]

Re: MPC3003 MPC5503 SC899

new firmware out, some as recent as today for this so-far underwhelming series. will it be another flop like the XX02 models?

firm.jpg

[ptrflrs]

Re: MPC3003 MPC5503 SC899

Another tech called in to ricoh tech support for sc899 on ac430 printer but was told this might work for other printers also, I haven't tried it:

Leave the network cable unplugged and restart to clear sc899.

Print configuration page.

Do a memory clear for printer (8) and ncs (11) in sm5801-8 and 11

Clear the printer queue on the server or pc(s).

Reboot the machine and enter all the network settings that got cleared.

Reboot the machine with the network cable connected and then send a print job.

Test with the same file that caused sc899 if possible.

[johnyb]

I thought I would share my experiences on the sc899 issues..
When SC899 occurs if you look st the detailed SC info ,with the file string it will give you a clue where to go and what is causing it...you may need to google the filename etc, but for example it may say filename xxxxxxxpclxx so then you know it is a pcl error. ...
I have cured various isc899 ssues and the following have been a causes...
Machine on dhcp, set to static.
Dns server set wrong.
Smtp admin email account wrong info.
PCL errors.
Time server setting, only showing when scan to smb.
Fax (firmware).
Scanning to smb server name rather than the ip.
Unused protocols on.

Basically it needs a bit of investigation on the engineers part and trial and error afterwards to find the fault but essentially it can be anything that is software related.
It would be a lot more helpfull if Ricoh produced a subcode and reference to what the fault is, rather than letting us fond our way in the dark.

Hope this all helps