Mpc3003 and equitrac pcc

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  • cooper505
    Junior Member
    • Mar 2013
    • 3

    #1

    Mpc3003 and equitrac pcc

    Have a customer with 100+ machines from MPC 4000's to mpc5502 all running eq pcc
    , all work fine. We are in the process of updating these to v4.2.1 pcc for the client and all works fine. They are using indala card readers with the devices and users log on this way fine.
    However we are now rolling out the new 03 range of machines and are having issues with cards being read, if the user logs in with ad creds pcc works fine but card will only read once in every 10 or so swipes. Cards work fine on any other models.

    We have tried downgrading to v4.2.0 and manual config of pcc settings. So no joy.

    anyone else having issues with the new devices and card readers?
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 37064

    #2
    Re: Mpc3003 and equitrac pcc

    Since these models were just released, you might be best to contact Ricoh tech support. Try to talk to a product manager or get the call escalated to a hot ticket so that you can get your regional rep to come and help you.

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