Ricoh Aficio MP3500 touch screen issue

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  • spanky
    Trusted Tech

    250+ Posts
    • Sep 2012
    • 468

    Ricoh Aficio MP3500 touch screen issue

    I have a Ricoh Aficio MP3500 that has a touch screen issue.

    Just after coming out of the energy save mode the buttons on the left side of the touch screen do not work properly.(this can last for many minutes according to customer)

    If you touch the button to darken the exposures the icons in the middle of the touch screen will darken like you touch them.

    The touch panel will eventually start working properly.

    The calibration is right on the machine, I ran the touch panel test operation with no issues and ran a calibration just to cover all bases.

    Any ideas on why this happens and seems to correct itself?

    Thank You
  • coolbeer
    Trusted Tech
    • Jul 2011
    • 100

    #2

    Comment

    • Llama God
      Service Manager

      1,000+ Posts
      • Mar 2009
      • 1353

      #3
      Re: Ricoh Aficio MP3500 touch screen issue

      I agree, replace the touch screen.

      Comment

      • Dhearn
        Technician
        • Jul 2013
        • 24

        #4
        Re: Ricoh Aficio MP3500 touch screen issue

        clear mode 1993 clear stop 5 times. if this makes it better for a while. then comes back replace the touch panel...

        Comment

        • vargue
          Trusted Tech

          250+ Posts
          • Oct 2011
          • 404

          #5
          Re: Ricoh Aficio MP3500 touch screen issue

          there is some way works some times . some touch screen come to us moisturized .exposed it to heat . or sunlight. i have two touch screen worked. but some times no avail.

          Comment

          • Llama God
            Service Manager

            1,000+ Posts
            • Mar 2009
            • 1353

            #6
            Re: Ricoh Aficio MP3500 touch screen issue

            Originally posted by vargue
            some touch screen come to us moisturized .
            Are they baby soft?

            Comment

            • vargue
              Trusted Tech

              250+ Posts
              • Oct 2011
              • 404

              #7
              Re: Ricoh Aficio MP3500 touch screen issue

              ااركن في الجركن وكفايه بيض بقي وفكوكوا مني انت والمبضينين اللي زيكووخف تعوم ياروح امك

              Comment

              • Polarbear
                Service Manager

                1,000+ Posts
                • Feb 2012
                • 1070

                #8
                Re: Ricoh Aficio MP3500 touch screen issue

                Originally posted by Llama God
                I agree, replace the touch screen.
                +1

                These panels had issues with the glue that was used, which delaminated, and when this happened, all kinds of weird things started happening on the touch panel!
                Press the GREEN button!!

                Comment

                • spanky
                  Trusted Tech

                  250+ Posts
                  • Sep 2012
                  • 468

                  #9
                  Re: Ricoh Aficio MP3500 touch screen issue

                  I am new to Ricoh/ Savin copiers, do I have to also order the cushions ( B004 1525 & B004 1526) with the touch panel.

                  I don't know if they are adheared to the touch panel or not.

                  Thank You for your help>

                  Comment

                  • Llama God
                    Service Manager

                    1,000+ Posts
                    • Mar 2009
                    • 1353

                    #10
                    Re: Ricoh Aficio MP3500 touch screen issue

                    Originally posted by vargue
                    ااركن في الجركن وكفايه بيض بقي وفكوكوا مني انت والمبضينين اللي زيكووخف تعوم ياروح امك

                    I was going to say that.

                    Comment

                    • Iowatech
                      Not a service manager

                      2,500+ Posts
                      • Dec 2009
                      • 3933

                      #11
                      Re: Ricoh Aficio MP3500 touch screen issue

                      Originally posted by spanky
                      I am new to Ricoh/ Savin copiers, do I have to also order the cushions ( B004 1525 & B004 1526) with the touch panel.

                      I don't know if they are adheared to the touch panel or not.

                      Thank You for your help>
                      For what it is worth, I have not seen any cushions adhered to touch panels, so as long as the cushions you are referring to are not obviously damaged you shouldn't have to replace them.

                      Comment

                      • Debs1964
                        Service Manager

                        1,000+ Posts
                        • Oct 2010
                        • 1687

                        #12
                        Re: Ricoh Aficio MP3500 touch screen issue

                        Originally posted by spanky
                        I am new to Ricoh/ Savin copiers, do I have to also order the cushions ( B004 1525 & B004 1526) with the touch panel.

                        I don't know if they are adheared to the touch panel or not.

                        Thank You for your help>
                        You won't need the cushions. I have replaced dozens of touch screens, I replaced one on an MP4500 only yesterday, and I've never known the cushions to be damaged in any way
                        There are 10 types of people in this world, those who understand binary maths and those who don't

                        Comment

                        • vargue
                          Trusted Tech

                          250+ Posts
                          • Oct 2011
                          • 404

                          #13
                          Re: Ricoh Aficio MP3500 touch screen issue

                          watch this

                          Comment

                          • Llama God
                            Service Manager

                            1,000+ Posts
                            • Mar 2009
                            • 1353

                            #14
                            Re: Ricoh Aficio MP3500 touch screen issue

                            Originally posted by vargue
                            watch this
                            Good find! If it really works, of course.

                            Comment

                            • MrTTT

                              #15
                              Re: Ricoh Aficio MP3500 touch screen issue

                              I am attempting to install a replacement touch screen.
                              Can someone direct me as to where I can get installation instructions or a diagram?

                              Comment

                              Working...