Ricoh MPC 5000 Cant access Web Image Monitor

[dfs]

Hey fellow techs!


Had this issue today where the client couldn't access the web console of the Ricoh and they mentioned when you reboot (power cycle) its fine?


I had asked whether the client had made any changes to there network or if they have another machine doing the same thing? they said no, so I've got a an issue that comes and goes from time to time.


Hooked up my laptop to try to access the web console no luck (page can not be displayed)
I have updated the F/W.
checked SP mode log data nothing that relates to the controller
Checked NIC SP5895 its set to 1


Finally rebooted device all good up and running (but issue re occurs every 2 to 3 weeks)


Don't know what it could be any help would be appreciated.


Thanks
Trevor

[Jomama46]

Re: Ricoh MPC 5000 Cant access Web Image Monitor

Replace the switch or at least try another switch port.

[qbert69]

Re: Ricoh MPC 5000 Cant access Web Image Monitor

Did you resolve this issue yet???

If not, what brand is the switch???

Is it a "managed" or "unmanaged" switch???

Reply when you get a chance.