I have a customer with a Ricoh Aficio MP2510. When duplexing, the paper jams when leaving the duplexer, hitting the black guide plate, trying to go under it, instead of going through it. The guide plate looks as if it has moved up, out of position, causing the jam. When you open the "C" section, you can see the guide plate lower into what is the correct position. When you close the section, the guide plate moves up into the wrong position. It looks as if the guide plate is on a cam, making it move. Is there any remedy for this, or do I need to replace the entire entrance guide. The copier only has about 70,000 copies on it. Thanks.

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