Hello I am new here but glad I found this site. I been having issues like many here but I must preface this by saying they are scanning. The problem is something different.
Less than a month ago I picked up new customer. When I arrived I studied and made an inventory of all the computers and equipment.
3 machines total 2 Windows Vista Business SP-2 and 1 Windows 7 Pro SP-1
The machine that acts like the server in this peer network had Vista and a virus got in and was really messing up the system. I then removed virus, backed up everything and installed fresh Windows 7 Pro SP-1 and put back all files and programs. Now there are 2 Windows 7 machines and 1 Vista
Here is where the copier/network scanner comes into play. This PC originally had the Scan Router Lite V2 Admin Utility and I reinstalled it here. I just don't recall how I installed it. Can someone let me know what is the proper way to install? Is it as a service, etc?
I know this was built back in the Win2000 days but it does work under Windows 7 Pro SP-1 32-bit. I made sure that the IP of the delivery server inside the copier was added as a fixed IP to the server machine. I also made sure the Windows 7 firewall had the correct ports open as well as access to all files related to network scanning. I even went ahead and took just about every .exe file related to the Scan Router and set it to compatibility mode of XP SP-2 and run as admin.
The copier/scanner is a SAVIN 2535P. Most people on here would probably say not worth the hassle and just get rid of it but it works and is damn fast when it comes to copies and scans. Really fast.
So at first we were having problems and then I figured out what to do and provided a temp fix which they are still using more than a week later but they scan and that is what counts.
The issue is the Scan Router Lite Admin Utility would not start it's service I had to go into the program and click on it to run. Unfortunately did not know it was running as it still shows service suspended when in reality it is running but when I had them scan it worked.
Why does the program show this error when clearly it is working?
Anyways when they leave for the day and turn off the machines there is the problem. The next day when they power up the machines again they loose connectivity with the scanner so the temp fix is to run the Scan Router Admin, click on start services and close the program. Then thru the whole day they are scanning. Once they leave and then return the next day same thing again.
I want this service to run automatically automatically and not have them do it manually each day.
I should also mention that when I view the logs inside the Admin program there is one error showing and it is always the same one: Error Launching of Scanner Driver Has Failed. I am sure this is the problem here also but I don't know what to do about it.
To recap they are scanning with my temp fix all I need is for this service to run automatically and they will not have to worry about doing to manually. Thanks for any help you can give.
Regards,
Victor
Less than a month ago I picked up new customer. When I arrived I studied and made an inventory of all the computers and equipment.
3 machines total 2 Windows Vista Business SP-2 and 1 Windows 7 Pro SP-1
The machine that acts like the server in this peer network had Vista and a virus got in and was really messing up the system. I then removed virus, backed up everything and installed fresh Windows 7 Pro SP-1 and put back all files and programs. Now there are 2 Windows 7 machines and 1 Vista
Here is where the copier/network scanner comes into play. This PC originally had the Scan Router Lite V2 Admin Utility and I reinstalled it here. I just don't recall how I installed it. Can someone let me know what is the proper way to install? Is it as a service, etc?
I know this was built back in the Win2000 days but it does work under Windows 7 Pro SP-1 32-bit. I made sure that the IP of the delivery server inside the copier was added as a fixed IP to the server machine. I also made sure the Windows 7 firewall had the correct ports open as well as access to all files related to network scanning. I even went ahead and took just about every .exe file related to the Scan Router and set it to compatibility mode of XP SP-2 and run as admin.
The copier/scanner is a SAVIN 2535P. Most people on here would probably say not worth the hassle and just get rid of it but it works and is damn fast when it comes to copies and scans. Really fast.
So at first we were having problems and then I figured out what to do and provided a temp fix which they are still using more than a week later but they scan and that is what counts.
The issue is the Scan Router Lite Admin Utility would not start it's service I had to go into the program and click on it to run. Unfortunately did not know it was running as it still shows service suspended when in reality it is running but when I had them scan it worked.
Why does the program show this error when clearly it is working?
Anyways when they leave for the day and turn off the machines there is the problem. The next day when they power up the machines again they loose connectivity with the scanner so the temp fix is to run the Scan Router Admin, click on start services and close the program. Then thru the whole day they are scanning. Once they leave and then return the next day same thing again.
I want this service to run automatically automatically and not have them do it manually each day.
I should also mention that when I view the logs inside the Admin program there is one error showing and it is always the same one: Error Launching of Scanner Driver Has Failed. I am sure this is the problem here also but I don't know what to do about it.
To recap they are scanning with my temp fix all I need is for this service to run automatically and they will not have to worry about doing to manually. Thanks for any help you can give.
Regards,
Victor
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