Brand new MPC 4503 where the customer lose the password =( what to do?

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  • Sweden_GBG
    Technician
    • Nov 2012
    • 74
    #1

    Brand new MPC 4503 where the customer lose the password =( what to do?

    Hello, we have customer that had 3 new mpc-4503. One of those have been set a password that no one know.
    It is our config Place that have set something when the machine start up at the first time.

    We have try all of the normal password like "admin" "password" and so on.. even tried the reset password "superxxxx"
    The only thing to do now is to replace the Nvram and Eprom I Think? Have order "totoal counter set" (2x) and Eprom.
    Wonder if I can take any nvram backup in some way so I do not need to put back all the default settings on the machine.

    If I do a nvram backup Before I do the total counter set I will put the password back when I later reload the nvram data right?

    Any suggestions are welcome here...
    Tags: None
    • ruben
      The New Guy

      1,000+ Posts
      • Oct 2012
      • 1203
      #2
      Re: Brand new MPC 4503 where the customer lose the password =( what to do?

      Default is "admin" and no password. If that doesn't work, try "supervisor" and no password. (Obviously don't include the quotation marks.) Also, there are hundreds of threads on this topic; use the search box. some threads suggest using SP, whilst others suggest directly editing the NVRAM with a hex editor. It is your choice what you should do.

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        • Sweden_GBG
          Technician
          • Nov 2012
          • 74
          #3
          Re: Brand new MPC 4503 where the customer lose the password =( what to do?

          I got help from ppl that send me a private msg. So they saved me a lot of work. Thx!
          Even thank to Ruben...

            Comment

            • Oze
              Ricoh Fanboy

              1,000+ Posts
              • Jul 2008
              • 1663
              #4
              Re: Brand new MPC 4503 where the customer lose the password =( what to do?

              It would have been this yes?: "To enhance machine security, the “Program/Change Administrator” screen is displayed after the machine is power ON. Complete the procedures below to hide this screen:1. Turn the machine main power to ON. 2. Enter SP mode after the “Program/Change Administrator” screen is displayed.3. Execute SP5-755-002 (Hide Administrator Password Change Scrn). 4. Exit SP mode, the Home screen is displayed. 5. Perform the normal installation procedures, and then turn the main power off / on.6. The “Program/Change Administrator” screen is displayed again - change the passwords for the Supervisor and Administrator 1 or leave them as default."

                Comment

                • Sweden_GBG
                  Technician
                  • Nov 2012
                  • 74
                  #5
                  Re: Brand new MPC 4503 where the customer lose the password =( what to do?

                  Oze no, that was not the way they did... the password was L:admin p: " " (2 space) he he..

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