ricoh c6000 print scan issue

[redneckstylin]

long story short upgraded firmware on this beast and now it nags more than my wife....

I have lost print scan feature
and I try loading the print scan firmware and it stalls on the firmware

any help be greatly appreciated

[ruben]

Re: ricoh c6000 print scan issue

Why was the firmware updated? Try doing a memory clear on NCS, Printer and Scanner Applications; 5801-011, -008 and -009. Take a note of the network connection settings before, then try another firmware update.

[redneckstylin]

Re: ricoh c6000 print scan issue

well it was throwing a sc code for fusing unit so figured hey while im at it ill think ahead and do some firmware ya never know seen weird things happen well now it kicked me in the ass

[redneckstylin]

Re: ricoh c6000 print scan issue

memory clear was successful
will not take any firmware......

[johnyb]

I have had this issue, I think it may be because of a big leap in firmware levels.
Roll back if possible and step the versions up one at a time...takes a while, you may have to remove print scan whilst doing the rest.....
Good luck!

[redneckstylin]

Re: ricoh c6000 print scan issue

ok so as soon as I try doing any firmware old or new it just beeps and tells me to screw off pretty much

[mikadonovan]

Re: ricoh c6000 print scan issue

You might have had a corrupt firmware download (it happens occasionally). Redownload the firmware, and check also to see if that level of firmware requires any other firmware modules to be installed at the same time to function.

[okirob]

Re: ricoh c6000 print scan issue

you can also try doing a remote update

[redneckstylin]

Re: ricoh c6000 print scan issue

you can also try doing a remote update

corrupt firmare took out the p/s function had to order whole new p/s card