When scanning over about 20 pages I get this message on a Ricoh MP C4503. They have a Canon that can do it just fine. They're I.T. people say there is plenty of memory and HDD space. Lastest firmware is installed.
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
How do you scan? Scan-to-email/folder/ftp? If you're scanning to email you can adjust the scan settings (resolution, file type, etc) to keep under the limit of the attachment of the mail server. Also set Max. Email Size in Scan-Settings - Send Settings to Off. -
Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
Maximum Email size for most systems is 15MB.
I set the machine for divide and send after maximum.
Also check HDD status.
I have found a few that the HDD has only 2% left due to held files.
Backup address book and reformat HDD.Why do they call it common sense?
If it were common, wouldn't everyone have it?Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
User tools - scanner features - send settings - turn off maximum email size.
More information about the type of scanning would be good.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
Ah I take it this is for scanning via SMB or FTP? Rather an odd error message for e-mail.
If you're scanning via SMB or FTP try scanning to another destination and see if you get the same problem. Also try another user account to scan with, even look at the permissions/security settings for that user.
If you're using SMB/FTP what server is the file share on, it is a windows, mac or linux server?
I think we need some more info about this issue which will help us to resolve it more.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
Turn off Divide and Send and Max Email Size as already mentioned.
Also, I've seen some machines that won't scan more than 10 11x17 full color images at 600dpi in a single pdf.
It is a limitation of the Adobe version on the older machines.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
Ok the usual expected questions have been asked by the consortium's experts, what do you have for answers? Also it's a C4503 the latest from Ricoh, which Op panel does it have on it? The standard panel or the Smart op panel, as the frimwar's are different for the panels, and are you trying to run any SDK app's ? I have'nt seen the iSDK released for the smart op panel yet, so sdk app's won't run on the smart op panel yet.Mystic Crystal RevelationsComment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
I'm sorry, it is scan to email. max email has been turned off as well as divide and send. it has standard op. panel. only installed a month ago so i don't think the hdd is full. also they are using Ecopy software. i think it's like PPDM.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
I've got one doing it via scan to me in PCC. I'm waiting for Ricoh Level 2 to get back to me about it, if I find anything out I'll let you know.It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.
Hit it.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
Are they using FAX forwarding? They may have had the machine set to store incoming faxes instead of printing at on time. Check the memory remaining in the fax option. If it is low, you are going to have to delete some or all the stored faxes.
The only other thing that I can think of would be scan resolution. 600X600 makes a file that is 9 times the size made by 200X200.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
So, the message on the machine is actually accusing the computer receiving the scan of not having enough hard drive space? Just wanted to clarify that point as a few of the responses have to do with the hard drive in the machine, and while I'm not sure, the best I can tell the problem probably has nothing to do with that. If I'm wrong, please ignore the rest of this.
Sounds like you might need some general network help with this. Just to hedge your bets, you might also post your question here:
Other than that, like others have said, you might reduce the scan resolution, particularly busy and colorful original scans at high resolution can create rather immense files. You might also see if the computer that is receiving the scan has disk quotas set up on it's hard drive (I've never seen that before, so that is pretty unlikely, but if the machine's assigned quota doesn't have enough working disk space to process the scan it could conceivably cause an error like that).
If you have a laptop available, maybe try scanning to it and see what happens.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
I'm having the same issue with MP2550B and MP6001. These are at a college. sending about 6 pages is fine, anything over about 9 pages I get memory message with destination to HDD. Everything is off and haven't figured it out yet. There IT has a 6001 in there department and they were going to try somethings. will let you know..Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
Saw a similar message a couple years back - don't remember machine brand. The email account on the mail server was close to storage capacity and IT had to delete a lot of old mail. Don't know if this applies here, but its easy for the customer's IT people to check.Comment
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Re: Insufficient memory in the destination hard disk on Ricoh MP C4503
I have the exact same fault with the exact same machine as the OP.
MPC 4503 - Scan to email - Resolution set for 200 dpi - Max email size set for 102400Kb (ie: maximum size) - Customer has no maximum email size set on their exchange server, and can send 80-90Mb emails internally to each other. Anything over roughly 30 pages in colour will get a message saying " Transmission fail, destination HDD full" or words to that effect. I am currently waiting for Ricoh level 2 to get back to me.
The machine I am working on has latest firmware, standard control panel.
Anyone any ideas?
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