Ricoh 3245c jam history

[jonbonse]

Hi all

Can anyone help with reading the jam history on a Ricoh 3245c? How to know what the code and size refers to?
Should I be looking under 'Plotter Jam History' in SP mode 7?

I have several entries in here such as:

Latest	Code	Size	Meter	Date/Time
	010	84h	315980	26/2/14 07:39.18
1	064	05h	315861	24/2/14 08:27.51
2	064	05h	315793	21/2/14 08:13.28
3	005	05h	314775	4/2/14 11:58.31
4	005	05h	314754	4/2/14 10:54.06
5	005	05h	314746	4/2/14 10:46.21
6	005	05h	314707	4/2/14 09:11.54
7	005	05h	314666	3/2/14 13:26.02
8	063	05h	314644	31/1/14 16:34.53

[Bantams]

Re: Ricoh 3245c jam history

You should use the SMC Logging data printout it tells you where the locations of the jams are.

[nmfaxman]

Re: Ricoh 3245c jam history

Reset the SC/Jam counter first.
Run the machine till it jams or codes.
Print out logging data and read the whole printout.
Some machines don't print out finisher entry jams.

[Counsel]

Re: Ricoh 3245c jam history

Well i can tell you from looking at the numbers i think 064 is the paper exit and 005 would be a 3rd tray feed.

Most machines 3,4,5,6 are trays 1,2,3,4 then registration is after that 7 8 or 9 depends on the machine and how many sensors they have through the transport area. On that machine i think 10 is the exit tray sensor.

I would start with the ones close to the feed stations first if your misfeeding paper at anytime and jam can occur in several locations. if your feeding two sheets and the second doesnt come out the first page can cause the other jam code.

It looks like you have a lot of tray misfeeds from 3. I would check and make sure the feed rollers are good, then clean the sensors through out the machine and start there. I say simple is best a lot of times just paper dust and worn out rollers cause a lot of jams.

Best way to read jams is to go to sp 5990-004 and print out the SMC logging data sheet this will show you where the jams are by # and reference them to the sensor such as #5 Tray 3 non feed x amount of jams total. Original Jams are ADF jams the section is the machine.

If your looking at SP 7507-001 this is plotter jams history which is the base engine however it references the Jam code with a time stamp and the page count at the time of the jam its a good reference if no one reset the sc/jam log this way you can see the last jam prior to the 064 was the 005 and it happened 6 months ago etc. The basic jam section is sp 7504 which gives you the code # the location and the total jams.

Hope that info helps, printing the smc logging data will put that into perspective and help a lot.