mp6002 jamming in adf only in scanner mode

[dpoutz]

Re: mp6002 jamming in adf only in scanner mode

I have the same issue. I can never make it jam while copying. I found a way to cause the problem is by starting a copy job and then hit the stop button. Then when it asks to cancel or resume I hit cancel and then it jams 6 out of 10 times. The lower rollers do not turn but the upper feed in rollers do. Then the original gets all messed up and wrinkled. I have tried firmware and adf board. Next I will try a motor. Has anyone found a fix for this problem yet. Sounds like maybe a software issue and ricoh may need to make an update. I just don't want to go through the process of replacing a motor if I don't have to. Thanks for any input. Customer is getting upset messing up their originals. Some are important documents they are scanning and cant be replaced.

We have had extreme luck with cleaning and lubing all bushings,bearings and one ways you can find on entire adf

[sturmtrooper]

Re: mp6002 jamming in adf only in scanner mode

I have the same issue. I can never make it jam while copying. I found a way to cause the problem is by starting a copy job and then hit the stop button. Then when it asks to cancel or resume I hit cancel and then it jams 6 out of 10 times. The lower rollers do not turn but the upper feed in rollers do. Then the original gets all messed up and wrinkled. I have tried firmware and adf board. Next I will try a motor. Has anyone found a fix for this problem yet. Sounds like maybe a software issue and ricoh may need to make an update. I just don't want to go through the process of replacing a motor if I don't have to. Thanks for any input. Customer is getting upset messing up their originals. Some are important documents they are scanning and cant be replaced.

Scan to the HDD in the scanner program at 100DPI and the ADF will feed at max speed which may allow you to reproduce the problem better.

[AMS]

Re: mp6002 jamming in adf only in scanner mode

I have the same issue. I can never make it jam while copying. I found a way to cause the problem is by starting a copy job and then hit the stop button. Then when it asks to cancel or resume I hit cancel and then it jams 6 out of 10 times. The lower rollers do not turn but the upper feed in rollers do. Then the original gets all messed up and wrinkled. I have tried firmware and adf board. Next I will try a motor. Has anyone found a fix for this problem yet. Sounds like maybe a software issue and ricoh may need to make an update. I just don't want to go through the process of replacing a motor if I don't have to. Thanks for any input. Customer is getting upset messing up their originals. Some are important documents they are scanning and cant be replaced.

[sa tech]

Re: mp6002 jamming in adf only in scanner mode

I have a mp6002 jamming in the adf only when scanning a doc to a folder or scan to email. The adf works fine in copy mode or adf free run in sp. When the doc is sent the pick assy all works fine but none of the other roller engage! Actions so far are tested off the network and to aUSB stick but still same result, memory clear on the scaner application, latest firmware installed, checked all the conections at the back, reformat HDD, reseated memory cards. When tested from the platon glass it works fine. It seems like a communication fault only when scanning but I don't get why it works fine in copy mode as its getting the data the same way. Any ideas welcome and I'm in contact with Ricoh UK to see what they can come up with.

Had the same problem. Replaced DF timing pulleys D4121661 and D4121662 seems to have solved the issue.

[LNorris]

Re: mp6002 jamming in adf only in scanner mode

If I remember right, we ended up fixing ours by changing the main ADF motor and poof!

which one are you calling main adf motor, i see a paper feed motor, scanning motor, and a stepper motor.

[LNorris]

Re: mp6002 jamming in adf only in scanner mode

If I remember right, we ended up fixing ours by changing the main ADF motor and poof!

ok thanks!

[MitchD]

Re: mp6002 jamming in adf only in scanner mode

If I remember right, we ended up fixing ours by changing the main ADF motor and poof!

[LNorris]

Re: mp6002 jamming in adf only in scanner mode

has anyone come up with a permanent solution for this? i have change resolution and set mixed originals. other than customer complaining of too slow, it is eating paper still just on scans.

i have read thru this thread and see where different things were change but no success.

customer still has a year lease on this thing.

thanks

[slimslob]

Re: mp6002 jamming in adf only in scanner mode

I'm testing using Kano Kroil Penetrating Oil because WD-40 has a tendency to dry out after awhile.

Both Kano Kroil, the oil that creeps, and Marvel Mystery Oil are amazing cleaner lubricants in that they nor only do not leave a lacquer film when they dry but will dissolve the film left by WD-40 or 3 in 1 oil. Both will also penetrate and free up rusted or corrupted threads on screws, bolts and nuts might take a while, but if you need to get something loose they are worth a try. For just oiling when you do not yet have a filming problem, Singer sewing machine oil is good as is watch oil.

[MIKON]

Re: mp6002 jamming in adf only in scanner mode

If you can move the white belt both ways the plastic housing is broke..............

[Brianneoe]

Re: mp6002 jamming in adf only in scanner mode

Its only in the scanning mode because of the 200 dpi vs 600 dpi copy settings. The lower the dpi the faster the adf feed. The attachments shows what points to clean and lube. I'm testing using Kano Kroil Penetrating Oil because WD-40 has a tendency to dry out after awhile. So far so good. The bearing are getting gunk in them causing drag and freezing up the feed motors. I replaced the motors with ones that I had in stock from the last model thinking that I had some bad motors but that did not resolve this problem. Cleaning and lubing the bearings are the only way to repair this issue.
Good LuckModel VC1 ADF_draft.pdfIMG_0946.JPGIMG_0944.JPGModel VC1 ADF_draft.pdf

[rexrotary]

Re: mp6002 jamming in adf only in scanner mode

Hi guys,
I have face same problem today. sp free run ok out put df every thing ok.Any body got a soluation please let me know. This problem only for scaning mode only.



Thanks,
senaka

[kannuki2]

Re: mp6002 jamming in adf only in scanner mode

I replaced new motor, replaced 1 way bearing in the back and lube all idler gears and it is still jamming with 54😭. Is there a way to change size settings when scan to global scan NX?

[tufbnme]

Re: mp6002 jamming in adf only in scanner mode

Replace the ADF transport motor-B4773721

[GUILHERME]

Re: mp6002 jamming in adf only in scanner mode

I know this sounds rather simple but there is a one way bearing in the roller that the feed belt rides on shaft side that can cause strange paper travel issues if it seizes even for a tick. After initial feed it needs to reverse and if it hangs at all it can result in timing issues down the line...have a hard time explaining why it does not show up in free run or copy mode though. Have had great success removing this roller from shaft and lubing with "super-lube" no jamming issue after.

Hi Free-coh,

Please, what exactaly roller do you remove?
I didn't undestand which roller is defective?

Thank you in advance.

Gui.