MP161 supervisor password removal needed

[ComputerMonkey]

Is there anyway you can help me reset the passwords on a mp161 we got it used from a college and
their IT changed the supervisor password as well as turning on authentication so you cant change
anything from the control panel it simply tells you privileges required....


sooo any way to pop this password out preferably without having to buy several hundred bucks of NVRAM chips?


ohh and the college IT guys? yeah they wont give us the passwords and "they are not allowed to work on non college machines"
i love it when people politely tell me to get bent don't you? lol


and paul before you post it i have all of the service manuals ect for it no mention of how to reset the password

[ruben]

Re: MP161 supervisor password removal needed

http://www.copytechnet.com/forums/showthread.php/61918-lost-supervisor-password.html#post272337

And the hundreds of other threads...

[ComputerMonkey]

Re: MP161 supervisor password removal needed

tried there is no anywhere in the file at all so no hex editor reset for me

[slimslob]

Re: MP161 supervisor password removal needed

Notify the college IT that either they come to your location and clear the supervisor password or they will be billed the cost, parts and labor, to replace the NVram as that is the only way that I know of to clear the supervisor password. If there is another way, you should still bill them for your tine and effort it takes. Maybe in the future they will clear it on any machine to be traded in.

[pattyboy7]

Notify the college IT that either they come to your location and clear the supervisor password or they will be billed the cost, parts and labor, to replace the NVram as that is the only way that I know of to clear the supervisor password. If there is another way, you should still bill them for your tine and effort it takes. Maybe in the future they will clear it on any machine to be traded in.

I like this method. They basically sold you a glorified copy machine that you can't do anything with. They are going to have to get you the password somehow. Sorry there isn't better news.

[skynetto]

Re: MP161 supervisor password removal needed

@ComputerMonkey
Check PM

[ComputerMonkey]

Re: MP161 supervisor password removal needed

Notify the college IT that either they come to your location and clear the supervisor password or they will be billed the cost, parts and labor, to replace the NVram as that is the only way that I know of to clear the supervisor password. If there is another way, you should still bill them for your tine and effort it takes. Maybe in the future they will clear it on any machine to be traded in.

ohh i did call them and informed them they sold me overpriced scrap without the password to which they pointed out on the sales papers "All Equipment Sold As Is" so they feel they owe me nothing... thankfuly the paperwork does say ricoh mp 161 copy/scan/fax/printer full system {tested} so I'm hoping that gives me a leg to stand on

who exactly would i contact next since the IT dept. wont do anything? i don't have much experience with colleges so I'm not sure who is the next direct boss over the IT dept

[teebee1234]

Re: MP161 supervisor password removal needed

How frickin' difficult could it be for them to come up with the info. The school must have a legal dept, draft an email threatening to bring a lawsuit and send it to the head of IT and the school board (I don't recommend the firm of Dewey, Cheatem and Howe). That in itself may be enough to shake the info loose. Maybe even contact the school paper with your complaint, might be a story they would run with.

[Tonerbomb]

Re: MP161 supervisor password removal needed

just check your PM's from skynetto.............................

[slimslob]

Re: MP161 supervisor password removal needed

How frickin' difficult could it be for them to come up with the info. The school must have a legal dept, draft an email threatening to bring a lawsuit and send it to the head of IT and the school board (I don't recommend the firm of Dewey, Cheatem and Howe). That in itself may be enough to shake the info loose. Maybe even contact the school paper with your complaint, might be a story they would run with.

They most likely do not want to give anyone the password because they are still using the same password on newer equipment. That is why my original suggestion is to have one of them to come out and clear the password.

[knightfall]

Re: MP161 supervisor password removal needed

as I remember from one of the instructors, Ricoh sells copiers to the federal government and one of the requirements to supply to them was that there can not be a back door to the copier system such as hacking in. IT dept may know of the law about changing passwords and holding up a system for ransom dont know if your going to get anywhere with that but if you mention that and a lawyer in the same breath to the IT manager you may get some where. good luck.

[ComputerMonkey]

Re: MP161 supervisor password removal needed

all fixed thanks to skynetto and wen i e-mailed the it dept their own password they nearly s*** themselves demanding to know how i extracted them and i told them they have their tricks i have mine

[Richariri]

Re: MP161 supervisor password removal needed

it's quite likely that if they haven't cleared the password, they probably haven't bothered to clear the doc server and/or HDD if one is installed. I don't know about that in the US, but here in the UK, letting college students details go freely available is a big no no.

I feel for you OP, I think everything's covered in this thread and the linked one. I'd have a go at the seller frankly as it is not sold 'fully operational' as seen or not, it is technically faulty.

In car sales, when you sell sold as seen, if the car blows up or develops any major mechanical fault within the first month then the fault can be deemed as present at time of sale and the item was sold under false pretense. This only applies to major faults though, not just a faulty wing mirror.
I think being unable to access machines settings and set it up would be classed as a major fault at time of sale. you'll have to ask the local authority regarding whether the details are different for MFD's.

[slimslob]

Re: MP161 supervisor password removal needed

all fixed thanks to skynetto and wen i e-mailed the it dept their own password they nearly s*** themselves demanding to know how i extracted them and i told them they have their tricks i have mine

Tell them that in the future they need to clear the password on equipment being traded in if they do not want anyone else hacking it.