MP301 scanning problem

[iliketui]

Just wondering if anyone else has had this problem.

A customer of ours regularly scans to folder. They scan multiple documents in quick succession with each document being of multiple pages.
The issue is that not all documents appear in the folder after they have finished scanning (when the customer tested it in front of me only 2 of the 4 documents were in the folder). The machine says that all documents have completed.

I setup a folder on my laptop and tried doing what the customer is doing and all documents went in with documents that were scanned within the same minute named with a -1 or -2 at the end ie: 201405291423-1.pdf.

I was suspecting that issue on the customers side was the -1 names, and was wondering if there was any way of changing the date name to add the seconds aswell.

[slimslob]

Re: MP301 scanning problem

Is the destination on a work station drive or a server drive? I have an elementary school district with seven campuses, the district office and a print shop. Each location is a different sub-net on the third octet. They scan to folders located one of the main servers in the district office.

We have set up FAX forward to folder for each of the campuses. When a fax come in and has been forwarded, they will open the folder and the file does not appear. Ten to thirty minutes later, the file is now there. Their IT person and I were testing at one of the schools. He logged remotely in to the server and opened the folder. The forwarded file appeared immediately after it was sent. I found that if I opened the folder, changed folder up one level and back, the file appeared. The problem had something to do with a network delay on opening a folder from a work station immediately after a file had been added to the folder.

[iliketui]

Re: MP301 scanning problem

Is the destination on a work station drive or a server drive? I have an elementary school district with seven campuses, the district office and a print shop. Each location is a different sub-net on the third octet. They scan to folders located one of the main servers in the district office.

We have set up FAX forward to folder for each of the campuses. When a fax come in and has been forwarded, they will open the folder and the file does not appear. Ten to thirty minutes later, the file is now there. Their IT person and I were testing at one of the schools. He logged remotely in to the server and opened the folder. The forwarded file appeared immediately after it was sent. I found that if I opened the folder, changed folder up one level and back, the file appeared. The problem had something to do with a network delay on opening a folder from a work station immediately after a file had been added to the folder.

The destination folder is on a server. The customer is a medical practice which uses a medical software to process the document after it has been scanned. I asked the customer to open the folder in windows explorer and there were only the 2 sample documents there.

[slimslob]

Re: MP301 scanning problem

The destination folder is on a server. The customer is a medical practice which uses a medical software to process the document after it has been scanned. I asked the customer to open the folder in windows explorer and there were only the 2 sample documents there.

Most medical software I have seen have the capability to use TWAIN drivers and actually pull the document from MFP. Most medical software support seem to prefer this method.

[iliketui]

Re: MP301 scanning problem

All sorted now.

Problem was only happening when scanning by FTP. SMB was adding a -1 to the file name if it was scanned within the same minute.

Had to change Scanning SP 1 015 001 (time and date stamp) to 0 to add seconds and milliseconds to file names. ie 20140602142348625.

[SargeNZ]

Re: MP301 scanning problem

So what I understand about this fault is that when a file is scanned by FTP, it will overwrite any files in the folder that have the same name? - I guess SMB has the ability to check what files are already there and rename the new one as necessary by adding the -1.

Can you confirm that this is what you are seeing? It would be good to know.

[iliketui]

Re: MP301 scanning problem

I was on the phone with the customers IT department during testing and he was watching the logs and could confirm the all scan jobs were coming through.

I misheard what he said whether the newer jobs were overwriting or being discarded altogether. I didn't open each job to see which page was there.

After the changing 1 015 001 to zero, the extra five digits meant that all jobs were being saved.