RICOH USER CODE

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  • Alex ahir
    Trusted Tech

    100+ Posts
    • May 2012
    • 125
    #1

    RICOH USER CODE

    Hello everyone,

    we have ricoh mpc3001 and mpc4500 both copiers asking user code when we turn on the copiers. We tried supervisor, admin, 12345678 but not working, keep saying user authentication has failed. We did clear memory and all address book data but still same.

    Any ideas..

    Thanks
    Tags: None
    • sandmanmac
      Field Supervisor

      Site Contributor
      2,500+ Posts
      • Feb 2009
      • 3963
      #2
      Re: RICOH USER CODE

      Who else is REALLY tired of this question? Let's see your hands...

      images.jpg

      ..and a memory clear too! The problems will only be beginning when you finally do get logged in

        Comment

        • ruben
          The New Guy

          1,000+ Posts
          • Oct 2012
          • 1203
          #3
          Re: RICOH USER CODE

          Originally posted by Alex ahir
          Hello everyone,

          we have ricoh mpc3001 and mpc4500 both copiers asking user code when we turn on the copiers. We tried supervisor, admin, 12345678 but not working, keep saying user authentication has failed. We did clear memory and all address book data but still same.

          Any ideas..

          Thanks
          User code.

          Then you should try the user manual.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 36804
              #4
              Re: RICOH USER CODE

              User code is just that, a code that a user has to enter to use a particular function. If the customer does not want to use user codes, go to:
              USER TOOLS
              SYSTEM SETTINGS
              ADMINISTRATOR TOOLS
              USER AUTHENTICATION and turn "User authentication" OFF.

              As sandmanmac said, unless you have the birth certificate, you will have a major project getting all settings in SP mode back to where you can have auto adjustments get you to good color copies. I know it has been said before, but in case you haven't heard, never ever EVER EVER EVER unless instructed to do so by RICOH tech support and then only if you have already made a backup or print out of the SP settings, or the the original birth certificate. Even when you have a the birth certificate or a printout, it is still going to take time to enter them all.

                Comment

                • Tonerbomb
                  AutoMajical Resolutionist

                  Site Contributor
                  2,500+ Posts
                  • Feb 2005
                  • 2589
                  #5
                  Re: RICOH USER CODE

                  How about searching the forums first, either with the forum search or google search.................. and then there's always the RTFM's.........


                  P.S. slimslob and sandmanmac are correct about memory clear without an nvram backup or the birth certificate or a print of the non default data before hand, you can be soooo screwed with out 1 of these........................
                  Mystic Crystal Revelations

                    Comment

                    • Alex ahir
                      Trusted Tech

                      100+ Posts
                      • May 2012
                      • 125
                      #6
                      Re: RICOH USER CODE

                      Originally posted by Tonerbomb
                      How about searching the forums first, either with the forum search or google search.................. and then there's always the RTFM's.........


                      P.S. slimslob and sandmanmac are correct about memory clear without an nvram backup or the birth certificate or a print of the non default data before hand, you can be soooo screwed with out 1 of these........................
                      Well, looks like someone has changed all admin password and even supervisor also when we try login as supervisor and password blank its not letting in.

                      If any one know how to change supervisor password or disable/enable supervisor from sp mode please help.
                      thanks

                        Comment

                        • slimslob
                          Retired

                          Site Contributor
                          25,000+ Posts
                          • May 2013
                          • 36804
                          #7
                          Re: RICOH USER CODE

                          Originally posted by Alex ahir
                          Well, looks like someone has changed all admin password and even supervisor also when we try login as supervisor and password blank its not letting in.

                          If any one know how to change supervisor password or disable/enable supervisor from sp mode please help.
                          thanks
                          It is mentioned in many posts on this forum. Also, I think Paul@JustManuals.com might have something for this. Email him.

                            Comment

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