[Misc] MP4000 fax give me this error report ( 0-83 )

[Lepus]

Good Days,

As the title, i also attached a sample of a error fax report. Anyone can give me an idea. If using AF1027 no error, transmission is OK. When using MP4000 it happen each time i try to fax out ( from customer Plant 1 to customer plant 2 ).

Thanks.

[slimslob]

Re: MP4000 fax give me this error report ( 0-83 )

Looked up the error code in the manual, both service and operator. Then tell us what the manual says and we will translate for you.

[Lepus]

[Iowatech]

Re: MP4000 fax give me this error report ( 0-83 )

A suggestion that might help - turn off ECM on the MP4000 and see if that changes things. I think you can do that in the fax section of user tools.
If that changes things for the better, good. You can either leave it that way, or recommend that the fax equipment at the hypothetical plant 2 needs to be upgraded as it doesn't understand modern fax language.
Also, even if you don't think the phone lines are bad, it is useful to check them to be sure. Problem phone lines can cause some weird problems with faxing.

[Lepus]

Re: MP4000 fax give me this error report ( 0-83 )

Yes, actually I already advice customer to check the line first but they quite stubborn and called up my boss. So my boss return back their af1027 and tested no error therefore they insisted it's the setting and lazy to check the line. Regarding the ECM, I can't find it under user tools and I suspected its under fax sp and I don't have any idea how to disable it. Anyone can advice on the ECM for MP4000 fax. Really thanks and appreciate all help.

[slimslob]

Re: MP4000 fax give me this error report ( 0-83 )

A suggestion that might help - turn off ECM on the MP4000 and see if that changes things. I think you can do that in the fax section of user tools.

These are both changed through the Bit Switches in the FAX SP mode. v.17 can be set using G3 Switch 05 bits 4 & 5. ECM can be turned off using Communication Switch 01 bit 0. For more information see the Fax Option portion of the Service Manual.

[teebee1234]

MP4000 fax give me this error report ( 0-83 )

I would recommend only turning off ECM as a last resort. If you have a glitchy line, you'll end up with missing/corrupted data. Adjusting the equalizer setting and reducing the speed should probably be sufficient.


Sent from my iPhone using Tapatalk

[Lepus]

Re: MP4000 fax give me this error report ( 0-83 )

I would recommend only turning off ECM as a last resort. If you have a glitchy line, you'll end up with missing/corrupted data. Adjusting the equalizer setting and reducing the speed should probably be sufficient.


Sent from my iPhone using Tapatalk

Btw ... may i know how to adjusting the equalizer seting and hwo to reduce the speed... is it also in the fax sp ?

Thanks alot.. learning alot

[teebee1234]

Re: MP4000 fax give me this error report ( 0-83 )

Btw ... may i know how to adjusting the equalizer seting and hwo to reduce the speed... is it also in the fax sp ?

Thanks alot.. learning alot

If you don't have a manual then you need to invest in one. The SP codes are pretty universal across all models. Giving you the information here would only be of partial help, something would probably get missed and you will continue to post with more questions. It's time to take the training wheels off son, and if you fall then get right back on.

[nmfaxman]

Re: MP4000 fax give me this error report ( 0-83 )

You can turn off ECM in WIM under fax parameters.

ECM will error out if more than 10% has errors.
10% of 2048 digits per line is almost nothing.
Send it again.

[Iowatech]

Re: MP4000 fax give me this error report ( 0-83 )

I would recommend only turning off ECM as a last resort. If you have a glitchy line, you'll end up with missing/corrupted data. Adjusting the equalizer setting and reducing the speed should probably be sufficient.


Sent from my iPhone using Tapatalk

Good catch, lately I've mostly been seeing incompatible equipment (stupid almost totally compliant VOIP), I totally missed that. Thanks!

[Lepus]

Re: MP4000 fax give me this error report ( 0-83 )

Thanks for all the comment and ideas .. ... i will get back to the customer and let u all know of the outcome

Thanks again :P

[Lepus]

Re: MP4000 fax give me this error report ( 0-83 )

sorry for reply back to my own post so late. Lately im too busy coz of 2 tech colleagues resign . Still cant solve the problem and now we already borrow one fax machine for the customer but i still wanted to find its solution if not i wont be satisfy.

Thing i had done so far is to try several setting for communication switch, its does allow fax to go through to the oppossite factory( seem fine ) but when customer send to others area factory office, this error appear again. When set back to actual default setting, opposite factory cant received fax and same eeror appear but others area factory office can received fax.

Also tested swap with 2 fax board still same error appear, tried reset back to factory setting still same. Is it possible for interface board to cause such error? Since faxboard connecter is slot onto it.


Thanks.

[slimslob]

Re: MP4000 fax give me this error report ( 0-83 )

Line disconnected due to a timeout in v.34 control channel start up. Check the Goose's Guide for solutions. If you do not have Goose's Guide search CTN. I uploaded it to a post I made recently in response to others wanting the April 2013 version, last update released by Ricoh.

[Lepus]

Re: MP4000 fax give me this error report ( 0-83 )

Thanks... will look it up.