Hi we have a site that has moved onto a hosted server off site and have moved from SMB local scanning to reomte FTP.
They are unable to scan via FTP to there new remote server.
I can assess the FTP and create a file in the FTP location.
The copier can scan via FTP to our own server in our office ok over the web (same o/s and using IIS and FTP lite), but there own I T company can't get the copier to scan to there setup.
I have shown the customer the scanner scanning to our FTP share ok, and assumed that the fault was on there hosted server?
A independent I T guy has setup a FTP on his server and cant get it to scan either, but has setup his own copier Xerox to scan ok to both sites?
Any ideas, I have downloaded the latest network support firmware to put on but there is nothing about FTP scanning issues in the FIX list of the firmware.
When scanning the scan sits at waiting then times out, connection test connects ok.
Thanks
Matt
Firmware info
================================================== ======================
*** Basic Information ***
================================================== ======================
[Create date] 2014/02/05
------------------------------------------------------------------------
[Program Name] Network Support
------------------------------------------------------------------------
[Version] 12.77
------------------------------------------------------------------------
[PCB No.]
------------------------------------------------------------------------
[Interchangeability] X / O
------------------------------------------------------------------------
[Other Firmware Requirements] None
------------------------------------------------------------------------
[PCB Requirements] None
------------------------------------------------------------------------
[Software category] Normal Release
------------------------------------------------------------------------
[Release category] Normal Release
------------------------------------------------------------------------
[Program category] Firmware
------------------------------------------------------------------------
Exported to(language) GEN(all)
[Firmware No.] D1775567C
[File Information]
File Name D1775567C.fwu
File Type Module for Service
Size 9.14 MB ( 9581360 byte )
[File Information]
File Name D1775567C.rfu
File Type Module for Remote Upgrade
Size 9.14 MB ( 9588992 byte )
------------------------------------------------------------------------
[Production reflection] 2014/01
------------------------------------------------------------------------
================================================== ======================
*** Note ***
================================================== ======================
[Note]
------------------------------------------------------------------------
================================================== ======================
*** Important Notes ***
================================================== ======================
[Important Notes]
------------------------------------------------------------------------
================================================== ======================
*** Modification History ***
================================================== ======================
[Modifications made:]
Symptom corrected:
- If an error occurs during DSM scanner transmission and the job is cancelled, and then the DSM
scanner is reinitiated, a page might be missing from the result of the scanned document.
------------------------------------------------------------------------
[Modification history]
----------------------------------------
Version 12.76.1
1st Mass production
They are unable to scan via FTP to there new remote server.
I can assess the FTP and create a file in the FTP location.
The copier can scan via FTP to our own server in our office ok over the web (same o/s and using IIS and FTP lite), but there own I T company can't get the copier to scan to there setup.
I have shown the customer the scanner scanning to our FTP share ok, and assumed that the fault was on there hosted server?
A independent I T guy has setup a FTP on his server and cant get it to scan either, but has setup his own copier Xerox to scan ok to both sites?
Any ideas, I have downloaded the latest network support firmware to put on but there is nothing about FTP scanning issues in the FIX list of the firmware.
When scanning the scan sits at waiting then times out, connection test connects ok.
Thanks
Matt
Firmware info
================================================== ======================
*** Basic Information ***
================================================== ======================
[Create date] 2014/02/05
------------------------------------------------------------------------
[Program Name] Network Support
------------------------------------------------------------------------
[Version] 12.77
------------------------------------------------------------------------
[PCB No.]
------------------------------------------------------------------------
[Interchangeability] X / O
------------------------------------------------------------------------
[Other Firmware Requirements] None
------------------------------------------------------------------------
[PCB Requirements] None
------------------------------------------------------------------------
[Software category] Normal Release
------------------------------------------------------------------------
[Release category] Normal Release
------------------------------------------------------------------------
[Program category] Firmware
------------------------------------------------------------------------
Exported to(language) GEN(all)
[Firmware No.] D1775567C
[File Information]
File Name D1775567C.fwu
File Type Module for Service
Size 9.14 MB ( 9581360 byte )
[File Information]
File Name D1775567C.rfu
File Type Module for Remote Upgrade
Size 9.14 MB ( 9588992 byte )
------------------------------------------------------------------------
[Production reflection] 2014/01
------------------------------------------------------------------------
================================================== ======================
*** Note ***
================================================== ======================
[Note]
------------------------------------------------------------------------
================================================== ======================
*** Important Notes ***
================================================== ======================
[Important Notes]
------------------------------------------------------------------------
================================================== ======================
*** Modification History ***
================================================== ======================
[Modifications made:]
Symptom corrected:
- If an error occurs during DSM scanner transmission and the job is cancelled, and then the DSM
scanner is reinitiated, a page might be missing from the result of the scanned document.
------------------------------------------------------------------------
[Modification history]
----------------------------------------
Version 12.76.1
1st Mass production