I saw a post about SC666 (The Service Call from Hell) a few days ago, and yesterday I got an email from Ricoh about this.
There is a chip (ASIC-chip) on the Engine I/O-board which is not wel soldered, which causes the Motor Driver Chip to overheat. This affects the whole Metis-series (MP C2003-C2503-C3003-C3503-C4503-C5503-C6003).
New firmware (Engine and System/Copy) monitors this ASIC-chip and prevents the Motor Driver Chip from overheating. Before damage occurs the machine will generate SC666. Ricoh also mentioned that this happened in a few rare cases, but they supplied new firmware, just in case.
The new version numbers are :
MP C3003/C3503 Engine : 1.29.08 System/Copy : 1.12
MP C4503/C5503 Engine : 1.29.08 System/Copy : 1.16
MP C6003 Engine : 1.29.08 System/Copy : 1.16
MP C2003/C2503 Engine : 1.22.01 System/Copy : 1.05
Ricoh has a compensation program for this. All firmware can be found on my-ricoh.
There is a chip (ASIC-chip) on the Engine I/O-board which is not wel soldered, which causes the Motor Driver Chip to overheat. This affects the whole Metis-series (MP C2003-C2503-C3003-C3503-C4503-C5503-C6003).
New firmware (Engine and System/Copy) monitors this ASIC-chip and prevents the Motor Driver Chip from overheating. Before damage occurs the machine will generate SC666. Ricoh also mentioned that this happened in a few rare cases, but they supplied new firmware, just in case.
The new version numbers are :
MP C3003/C3503 Engine : 1.29.08 System/Copy : 1.12
MP C4503/C5503 Engine : 1.29.08 System/Copy : 1.16
MP C6003 Engine : 1.29.08 System/Copy : 1.16
MP C2003/C2503 Engine : 1.22.01 System/Copy : 1.05
Ricoh has a compensation program for this. All firmware can be found on my-ricoh.