MP5001 Lead edge void

[Old Crow]

Have a customer who runs the occasional copy or print job with lots of fill on the lead edge and almost always catches on a fuser claw. There is omly about a 1mm lead edge void and I have not been able to adjust it bigger, nor any of the other void areas, through the service mode. I have tried adjusting all that I could find in regards to void areas but they don't change at all. Looked through service manual to see if I was missing anything but no help. The erase lamps are coming on. What am I missing??!! Any ideas appreciated.

[slimslob]

Re: MP5001 Lead edge void

Have a customer who runs the occasional copy or print job with lots of fill on the lead edge and almost always catches on a fuser claw. There is omly about a 1mm lead edge void and I have not been able to adjust it bigger, nor any of the other void areas, through the service mode. I have tried adjusting all that I could find in regards to void areas but they don't change at all. Looked through service manual to see if I was missing anything but no help. The erase lamps are coming on. What am I missing??!! Any ideas appreciated.

Did you do a search of the service manual SP settings for "Erase Margin Adjustment". It is there. I just checked. If you do not know how to search .PDF files, learn. Also, Ricoh may not label an adjustment the way you think. As here, they used erase margin, you were probably looking for lead edge. It is also in "Replacement and Adjustment - Copy Adjustments - Printing - Blank Margin". Learn to use your service manual.

[Old Crow]

Re: MP5001 Lead edge void

WTF, did my post really sound that ignorant? Appreciate your taking the time to respond to my post but don't appreciate you jumping to conclusions and treating me like some kind of idiot who doesn't know the difference between a void area and the lead edge. As I stated in my post, I was trying to adjust the VOID AREA, not lead edge. And yes, I know how to use search in the manual and that Ricoh calls it the "erase margin" or "blank margin" instead of a "void area" which is what I've known it to be commonly called for the last thirty years.

If you don't know how to interpret a post then maybe you should learn. I've seen from your posts that you are a knowledgeable tech, in fact you have helped me in the past but don't let it go to your head and jump to conclusions and start bashing people. A little courtesy would be nice.

[slimslob]

Re: MP5001 Lead edge void

WTF, did my post really sound that ignorant? Appreciate your taking the time to respond to my post but don't appreciate you jumping to conclusions and treating me like some kind of idiot who doesn't know the difference between a void area and the lead edge. As I stated in my post, I was trying to adjust the VOID AREA, not lead edge. And yes, I know how to use search in the manual and that Ricoh calls it the "erase margin" or "blank margin" instead of a "void area" which is what I've known it to be commonly called for the last thirty years.

If you don't know how to interpret a post then maybe you should learn. I've seen from your posts that you are a knowledgeable tech, in fact you have helped me in the past but don't let it go to your head and jump to conclusions and start bashing people. A little courtesy would be nice.

The Erase Margin is the edge void. Sorry I did not make that clear in my earlier post. Most of us techs do call it an edge void but Ricoh refers to it as Erase Margin. I have been getting a little curt with all the firmware requesters we have been getting .

[Moza]

Have you tried adjusting erase border in copier / document server features ?

[Old Crow]

Re: MP5001 Lead edge void

Fair enough, maybe I should have stated specific service programs but I did do the erase/blank margin adjustments(adf, glass, etc.) and read any and all sections in manual I could find for adjustments to be sure I wasn't missing something obvious. The margins just don't move.

Good question Moza, I did try adjusting margins/border erase in user tools as a work around and also on the copy screen itself and then programmed that as the default copy screen. This helped through the adf but not from the glass. For copies from the glass I applied some white tape on underside of glass to create a void edge, which seemed to help but would really like to do it through sp mode if possible. Also, it still happens when printing, although I did not check print properties to see if maybe that can be adjusted but customer will not want to do that every time they print heavy fill, or will probably forget to.

I looked for a firmware update for this but did not find any. Out of ideas. Think I'll have a beer or three and maybe the answer will come to me.

[slimslob]

Re: MP5001 Lead edge void

SP 2103-001 should have allowed you to erase up to 9 mm from the lead edge of the copy. If the void area on the lead edge does not change with this adjustment, then there is another problem with the machine. I did have a customer once who was copying two sided and both sides had a full width dark edge on both ends on the front side and one end the back side with print to within 3 mm of the other end. Originals were landscape. Ended up having to have them set the paper trays up for SEF otherwise it would stick to pressure roller on the second side printed.

[Moza]

Is it necessary for the customer to print so close to the edge ? Unfortunately as im sure you already know if you haven't got enough lead edge erase copies / prints will stick to the hot roller or jam on a sep claw. Sometimes its only one claw that causes the problem and I have just removed that one to get a copy through the fuser or maybe try reducing the fuser temperature to compensate and not stick as much.

[Old Crow]

Re: MP5001 Lead edge void

It seems to catch mostly on the same one each time so maybe I'll try that. Will let you know what happens.

[Moza]

Good luck