Aficio SP 3510 - Host Name Issue

[halbrandenburg]

I've seen this occur on two different Aficio SP 3510 machines. Ones was a DN, the other an SF. Weird as it sounds, the customer reported the SMB scanning fails with a "Duplicate NETBIOS name" error. When I would go into the Network Settings, the Host Name has been changed to the name of a computer on the network. It was reported several times. The customer knows how to correct this. When I reported it to Ricoh, they claimed that couldn't happen.

This morning it occured on my demo floor, and the host name had changed to the same name as my print server. By default, the host name is specified as the name of the model of the device.

Anyone else seen this? Easy to fix, but odd.

[slimslob]

Re: Aficio SP 3510 - Host Name Issue

Sounds to me like someone has been playing. To my knowledge, the netbios name cannot change by itself. It can be changed both from the front panel and from WIM. Lock down everything in Administrator Authentication Management and change the admin and supervisor passwords. Make certain your boss knows the new password and why you changed them. Then wait to see who shows up saying they can't get in. This is very important if your company has unhappy employees.

[Captain Scott]

Re: Aficio SP 3510 - Host Name Issue

ive seen this happen before and it was linked to the universal print driver. If a job was sent from a pc and then released from an Equitrac style setup (pharos) connected to the printer; the hostname on the printer would change to the name of the PC that submitted the print job (strange). I found a setting in WIM that you could select Universal as all was fixed up. I believe it was the same model and you have to search around to find the setting. Using the standard PCL driver worked fine. I thought I was going crazy.

[rthonpm]

Re: Aficio SP 3510 - Host Name Issue

Oddly enough, I've seen this on a few printers that have had people use print apps from their mobile: the hostname will change to something like Android print device or such, which is kind of odd since I haven't found a way to change the hostname on this model or the SP C2xx either!

[halbrandenburg]

Re: Aficio SP 3510 - Host Name Issue

Oddly enough, I've seen this on a few printers that have had people use print apps from their mobile: the hostname will change to something like Android print device or such, which is kind of odd since I haven't found a way to change the hostname on this model or the SP C2xx either!

On the SP 3510, the Host Name can be changed in the WIM. I'll check and see if I used the Universal Print Driver, which is common on our demo floor.

[Tonerbomb]

Re: Aficio SP 3510 - Host Name Issue

I still think uni drivers suck!!! even though Ricoh says they fixed the early issues, and the drivers packed in windows suck even more......

[slimslob]

Re: Aficio SP 3510 - Host Name Issue

I still think uni drivers suck!!! even though Ricoh says they fixed the early issues, and the drivers packed in windows suck even more......

The only time I ever use uni drivers is if I have a customer with an older machine for which uni drivers are the only thing available, especially for 64 bit.

[Keylog74]

Re: Aficio SP 3510 - Host Name Issue

I've seen this occur on two different Aficio SP 3510 machines. Ones was a DN, the other an SF. Weird as it sounds, the customer reported the SMB scanning fails with a "Duplicate NETBIOS name" error. When I would go into the Network Settings, the Host Name has been changed to the name of a computer on the network. It was reported several times. The customer knows how to correct this. When I reported it to Ricoh, they claimed that couldn't happen.

This morning it occured on my demo floor, and the host name had changed to the same name as my print server. By default, the host name is specified as the name of the model of the device.

Anyone else seen this? Easy to fix, but odd.

Im sorry this is an old thread but i have this same problem. Duplicate NETBIOS name, and scanner has as host name of one of the PC. who do i solve this. just change hostname of the scanner to the device model? its a SP 3500

[slimslob]

Re: Aficio SP 3510 - Host Name Issue

Im sorry this is an old thread but i have this same problem. Duplicate NETBIOS name, and scanner has as host name of one of the PC. who do i solve this. just change hostname of the scanner to the device model? its a SP 3500

Simple, start a new thread.

[Keylog74]

Re: Aficio SP 3510 - Host Name Issue

Simple, start a new thread.

Okay thanks

[NatGarrison]

Re: Aficio SP 3510 - Host Name Issue

My Ricoh SP 3500N does the same thing; its hostname keeps changing to my computer's hostname. I believe that I am also using the Universal Print Driver. I will try switching to the Windows driver and see how that works.

[ESTANISLAOWENENTON]

Re: Aficio SP 3510 - Host Name Issue

I already believed you, it happened to me.


I could not scan


the machine came from eeu as it seemed that someone was playing


was the universal controller

[NatGarrison]

Re: Aficio SP 3510 - Host Name Issue

I sent an e-mail to Ricoh tech support and they responded that I should update the firmware and driver. I'm going to try that.

[Cipher]

Re: Aficio SP 3510 - Host Name Issue

SP3510N / M1165052D

------------------------------------------------------------------------
[Modification history]
----------------------------------------

Version 2.10
Other changes:
- The LED pattern showing the network state was standardized for all models.

----------------------------------------
Version 2.09
Specification changes:
- Support of Mac OS 10.12(Sierra)




----------------------------------------
Version 2.08
Symptom corrected:
When "DHCP" is set to "Active" and "DNS Method" is set to
"Auto-Obtain (DHCP)", an extra character is added in the domain name.


Other changes:
In Mac OS X 10.11, if the "Queue" field is blank when adding a
printer by specifying its IP address, the operating system
experiences a significant delay in response time.




----------------------------------------
Version 2.07
Minor bug fixed.




----------------------------------------
Version 2.06
Symptom corrected:
1. The XSS vulnerability on Web Image Monitor. (GFPR#RA13080002)
2. If the job size is 200 kilobytes or is an integer multiple of
that size, the device stalls when the LPR protocol is used and
the "LPR Byte Counting Enabled" option is checked for using
TCP/IP ports.
Ohter changes:
1. Korean language has been added to the Web Image Monitor.




----------------------------------------
Version 2.05
Symptom corrected:
The gateway address might be cleared when its lease from the DHCP
server expires, which would cause the related connections to other
segments to fail.




----------------------------------------
Version 2.04
Other changes:
Supports continuous printing on Linux via USB.


Symptom corrected:
1. When printing certain data, thin lines might not appear or
multiple dashes might be printed.
2. The transfer roller counter (maintenance mode) cannot be reset to
a value of 0.
3. A spelling error in maintenance mode was corrected: "Think" -> "Thick".




----------------------------------------
Version 2.02
Symptom corrected:
1. If accessing the printer from a specific IP address
(192.0.0.0/24), the job cannot be printed.
2. If the DHCP setting is disabled, the IP address is shown as
0.0.0.0 on the Smart Organizing Monitor Lt.




----------------------------------------
Version 2.01
Symptom corrected:
1. The PCL5 algorithm for variable-width fonts is applied to
fixed-width fonts. This caused line widths to be inconsistent and
might have affected the placement of other objects on the page.
(GFPR#RE12060006)
2. 600-DPI PCL jobs that print to A5, B6-S, or legal-size paper
might miss some characters while printing.




----------------------------------------
Version 2.00
Other changes:
1. Full support for PCL6 Universal Driver v3.11.0.0 or later.
2. The device can now be used with Smart Organizing Monitor Lt.


Symptom corrected:
PCL jobs with job names (@PJL JOBNAME) that contain the '%'
character, will stall the MFP. (GFPR#RA12010001)




----------------------------------------
Version 1.00
1st Mass production