False add toner and washout on MP 5000

[RicohTech]

Mp 5000

I recently had this similiar problem. They had grey background copies after 92k, end user said it kept asking for toner, they changed toner bottles and no help. The toner originally in the hopper was the old 35/45 bottle. I changed developer and had to scrub the mag roller, it was as if toner was painted on the mag. With a clean mag roller and new dev, the copies looked great.
2 days later, call back and grey background and not black spots, some as large as a quarter.
Major overtoning and the mag roller had spots where the toner was collecting, causing the large spots on the copies.
I didn't completely get rid of all the toner, didn't vac out the toner hopper the first time.
There was no mag roller available for order, found a dev unit and changed dev again and using appropriate toner.

I was told that the toner has a different make up from the old 35/45 toner, even though it uses the same developer.
The ends of the toner bottle are diff, old has 2 divets and new has 4....

Something to consider.

[cobiray]

I was told that the toner has a different make up from the old 35/45 toner, even though it uses the same developer.
The ends of the toner bottle are diff, old has 2 divets and new has 4....

It uses different consumables than the older (3035 and earlier) models. The dev and toner is the same as the 3500 machines. The correct developer is B2969640. The previous models use the B0799640.

[Lagonda]

NEWSFLASH! .......RTB is due to released by RJ on 5th of December that will be the answer to all our problems..........is this "The Final Solution" that has be promised to us? (Dont hold your breath!)

[cobiray]

Any idea if that's slated to be a company wide release or is it AU only?

[Lagonda]

Dont know, but will spread the word the moment it appears.

[oldtech]

Check the drum ground, they are still going through the bearings to ground the drum. I made some short straps to get good ground and so far all machines are working. Every one that had trouble would check 400-700 ohm before fixing ground. Talked to Ricoh rep and he says he gets same story from other field techs.