MP171 SC819

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  • Akitu
    Legendary Frost Spec Tech

    Site Contributor
    2,500+ Posts
    • Oct 2010
    • 2595
    #1

    MP171 SC819

    Hey guys! I'm primarily a Sharp tech so pardon any ignorance that may come across. I have a 171 that presented with SC819, subcode 696e. Ricoh advised replacing the controller board - I did. Ricoh advised replacing the RAM - I did. My problem continues to persist.

    Does anyone have any suggestions for me?
    Cthulhu for president! Why settle for the lesser evil?
    Tags: None
    • laitang
      Senior Tech

      500+ Posts
      • Nov 2012
      • 627
      #2
      Re: MP171 SC819

      Replace controller firmware

        Comment

        • Akitu
          Legendary Frost Spec Tech

          Site Contributor
          2,500+ Posts
          • Oct 2010
          • 2595
          #3
          Re: MP171 SC819

          Originally posted by laitang
          Replace controller firmware
          Crap, I forgot to mention, a firmware update was the very first thing I did before replacing any parts. My apologies.
          Cthulhu for president! Why settle for the lesser evil?

            Comment

            • mikadonovan
              Senior Tech

              Site Contributor
              2,500+ Posts
              • May 2008
              • 2931
              #4
              Re: MP171 SC819

              According to the GG, a bad HDD may be at fault. Disconnect it and see if it codes.
              NEVER ASSUME ANYTHING

                Comment

                • Akitu
                  Legendary Frost Spec Tech

                  Site Contributor
                  2,500+ Posts
                  • Oct 2010
                  • 2595
                  #5
                  Re: MP171 SC819

                  Machine does not have HDD option installed. Thanks for the suggestion!
                  Cthulhu for president! Why settle for the lesser evil?

                    Comment

                    • slimslob
                      Retired

                      Site Contributor
                      25,000+ Posts
                      • May 2013
                      • 37375
                      #6
                      Re: MP171 SC819

                      Does the machine have any options installed that might require the HDD be present?

                        Comment

                        • KenB
                          Geek Extraordinaire

                          2,500+ Posts
                          • Dec 2007
                          • 3944
                          #7
                          Re: MP171 SC819

                          Does it have a Java card that may have crapped out?
                          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 37375
                              #8
                              Re: MP171 SC819

                              What is the product code on the serial number plate, D067, D068, D069, or D072? It most likely is the D068 or D069 as the Service Manual does nor show SC 819 for the D067 and D072. If it is a D068 or D069, it might have an HDD. If there is no HDD, check to make sure neither that the HDD Encryption Unit nor the Data Overwrite Security Unit is installed as they require the HDD. If it is the D069 MP 171SFP it must have the 512 MB memory DIMM as it is required for the Print function. If it is missing, defective, or not installed properly, that could be the source of the problem.

                                Comment

                                • Akitu
                                  Legendary Frost Spec Tech

                                  Site Contributor
                                  2,500+ Posts
                                  • Oct 2010
                                  • 2595
                                  #9
                                  Re: MP171 SC819

                                  Thanks for the replies guys, to address your comments:

                                  Machine is a base level MP171SPF with no options other than a second tray installed. Javascript was not enabled on this machine. Product code D068. RAM was replaced as per my original post.

                                  Ricoh has suggested it could be corrupt NVRAM or a corrupt SD card. Barring that, they say they're out of ideas. Going to attempt to replace SD card and/or NVRAM as per their suggestions.
                                  Cthulhu for president! Why settle for the lesser evil?

                                    Comment

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