Aficio 2035 with top feeder issues

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  • pinky
    • Jun 2025

    #1

    Aficio 2035 with top feeder issues

    Hi,
    I have an aficio 2035S/P and the top feeder is having problem taking the page.
    The page goes in a little and stops and jam.
    I am wondering if there are steps to figure out what roller or sensor is bad ?
    Thanks
  • sandmanmac
    Field Supervisor

    Site Contributor
    2,500+ Posts
    • Feb 2009
    • 3977

    #2
    Re: Aficio 2035 with top feeder issues

    Originally posted by pinky
    Hi,
    I have an aficio 2035S/P and the top feeder is having problem taking the page.
    The page goes in a little and stops and jam.
    I am wondering if there are steps to figure out what roller or sensor is bad ?
    Thanks
    Could be any number of things based on the limited description, but if it happens every single time, then my money's on the scanning roller gear being cracked and turning freely on its shaft
    Item #10 in the diagram
    (The gear that cracks is at the front part of the indicated assembly)
    Scanning Roller.pdf

    Comment

    • mikadonovan
      Senior Tech

      Site Contributor
      2,500+ Posts
      • May 2008
      • 2931

      #3
      Re: Aficio 2035 with top feeder issues

      Adf feed belt and PU roller, reverse roller, and torque limiter. What have you done so far to troubleshoot the issue?
      NEVER ASSUME ANYTHING

      Comment

      • pinky

        #4
        Re: Aficio 2035 with top feeder issues

        Originally posted by mikadonovan
        Adf feed belt and PU roller, reverse roller, and torque limiter. What have you done so far to troubleshoot the issue?
        So far I have just cleaned all the sensors.
        What are the steps to troubleshoot?
        thanks for your help

        Comment

        • sandmanmac
          Field Supervisor

          Site Contributor
          2,500+ Posts
          • Feb 2009
          • 3977

          #5
          Re: Aficio 2035 with top feeder issues

          Originally posted by pinky
          So far I have just cleaned all the sensors.
          What are the steps to troubleshoot?
          thanks for your help
          Open the doc feeder cover, while turning the blue wheel at the front, if it doesn't turn the large scanner rollers OR they are easy to keep from turning by applying a little pressure, then the gear is cracked (as i said earlier), and the only fix is to replace the whole assembly.

          Comment

          • pinky

            #6
            Re: Aficio 2035 with top feeder issues

            Originally posted by sandmanmac
            Open the doc feeder cover, while turning the blue wheel at the front, if it doesn't turn the large scanner rollers OR they are easy to keep from turning by applying a little pressure, then the gear is cracked (as i said earlier), and the only fix is to replace the whole assembly.
            they turn.
            the page has a hard time starting to go pass the first roller if it does it stops shortly after.

            Comment

            • slimslob
              Retired

              Site Contributor
              25,000+ Posts
              • May 2013
              • 37195

              #7
              Re: Aficio 2035 with top feeder issues

              Originally posted by pinky
              they turn.
              the page has a hard time starting to go pass the first roller if it does it stops shortly after.
              Sounds like the separation roller has more bite than the feed belt. Pickup roller, feed belt and separation roller need to be replaced as a set with new parts.

              Comment

              • pinky

                #8
                Re: Aficio 2035 with top feeder issues

                Originally posted by slimslob
                Sounds like the separation roller has more bite than the feed belt. Pickup roller, feed belt and separation roller need to be replaced as a set with new parts.
                will try that. Is there a better place to buy these parts?

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 37195

                  #9
                  Re: Aficio 2035 with top feeder issues

                  Originally posted by pinky
                  will try that. Is there a better place to buy these parts?
                  For best operation, stay with OEM parts as long as they remain available.

                  Comment

                  • pinky

                    #10
                    Re: Aficio 2035 with top feeder issues

                    Originally posted by slimslob
                    For best operation, stay with OEM parts as long as they remain available.
                    where do I get oem?

                    Comment

                    • NeoMatrix
                      Senior Tech.

                      2,500+ Posts
                      • Nov 2010
                      • 3514

                      #11
                      Re: Aficio 2035 with top feeder issues

                      Is the ADF the same model as the DF82 on the AF 3228 C?

                      If they are the same the problem might be in the main turn around idler rollers.
                      These idlers reach the maximum ware tolerence and don't proved enough down pressure.
                      They can be modified to increase their life by doing a small filing job on the housing.
                      Inauguration to the "AI cancel-culture" fraternity 1997...
                      •••••• •••[§]• |N | € | o | M | Δ | t | π | ¡ | x | •[§]••• ••••••

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 37195

                        #12
                        Re: Aficio 2035 with top feeder issues

                        Originally posted by pinky
                        where do I get oem?
                        Directly from Ricoh or a Ricoh dealer.

                        Comment

                        • mikadonovan
                          Senior Tech

                          Site Contributor
                          2,500+ Posts
                          • May 2008
                          • 2931

                          #13
                          Re: Aficio 2035 with top feeder issues

                          Originally posted by pinky
                          What are the steps to troubleshoot?
                          Sigh. You really need to have a tech look at your machine.
                          NEVER ASSUME ANYTHING

                          Comment

                          • andrewdecruz
                            Technician

                            50+ Posts
                            • Jul 2009
                            • 74

                            #14
                            Re: Aficio 2035 with top feeder issues

                            Based on the limited info, it's difficult to point to any solution. However based on my experience you first need to know how many copies have the copier done. My pick is more to a worned out separation belt, pick up roller or the torque limiter. Good luck though.

                            Comment

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