Preferred Installation Method

[Richariri]

Re: Preferred Installation Method

I don't think there's any encryption, the user who programmed it wouldn't know how to do that, and originally we were trying to copy it from his PC across the network. The copier I want to put the address book on doesn't already have any entries so should accept the data

do the machines have all the same features? (lower paper trays, finisher etc.)
Senior tech just told me we get compatibility issues when there are different peripherals fitted.

[slimslob]

Re: Preferred Installation Method

do the machines have all the same features? (lower paper trays, finisher etc.)
Senior tech just told me we get compatibility issues when there are different peripherals fitted.

I have frequently copied the address book using WIM from an old machine to a new machine replacing it. Different model, different options.

[qbert69]

Re: Preferred Installation Method

Ricoh is a B*tch with a capital "B" when it comes to transferring address book info...You never know if it will work transferring from an older machine to a newer machine via WIM...or if it will work transferring from a smaller lower volume machine to a larger higher volume machine...YMMV!

Our company has started moving away from Ricoh/Savin to Kyocera.

With Kyocera, you can manage all parameters of the address book right from KM Net Viewer and import/export address book info in CSV format for use in other ways. Better all around.

Ricoh/Savin is kicking themselves in the A$$ quite literally by not making address book info flexible.

Oh well...just my two cents worth!

[Debs1964]

Re: Preferred Installation Method

I have frequently copied the address book using WIM from an old machine to a new machine replacing it. Different model, different options.

Me too, I have done quite a few installs recently and copied address book data successfully via the WIM, regardless of peripherals, the only thought I've had is if one on them has the fax option, I will email the user to find that out as I am likely to be busy for the next few weeks covering the ATP tennis tournament and may not get a chance to get back there soon