MP C4501

[CrapAimer]

Hi All have a weird one here, when the customer replaces the black toner it doesn't reset the toner level indicator, this is causing the machine to stop printing etc. I have replaced the toner pump as we thought it was the toner light that wasn't going out, also replaced the toner cartridge board, still wont reset it.
Any thoughts appreciated

Regards
George

[Moza]

Re: MP C4501

Hi All have a weird one here, when the customer replaces the black toner it doesn't reset the toner level indicator, this is causing the machine to stop printing etc. I have replaced the toner pump as we thought it was the toner light that wasn't going out, also replaced the toner cartridge board, still wont reset it.
Any thoughts appreciated

Regards
George

Check what SP 5051 TonerRefillDetectionDisplay is set to ? If its on you could try turning off and power cycle the machine then switch back on

[slimslob]

Re: MP C4501

Check what SP 5051 TonerRefillDetectionDisplay is set to ? If its on you could try turning off and power cycle the machine then switch back on

If this does not clear it, try SP 3045, Toner End Detection:Set. Same procedure change it, cycle power, change it back, cycle power again.

[ss12]

Re: MP C4501

Hi All have a weird one here, when the customer replaces the black toner it doesn't reset the toner level indicator, this is causing the machine to stop printing etc. I have replaced the toner pump as we thought it was the toner light that wasn't going out, also replaced the toner cartridge board, still wont reset it.
Any thoughts appreciated

Regards
George

i Had the same issue recently on a mpc 5501 ,replaced black pcu, toner pump, rfid board still no joy.It ended up being compatable toner was the issue even though it had been replaced 3 times,as soon as the oem was fitted ,problem solved

[mikadonovan]

Re: MP C4501

Check SP 3101-9. If it is a negative value, perform slimslobs procedure with a NEW cart installed. You may have to disable and enable 3045 a few times before it finally recognizes the cart.

[CrapAimer]

Re: MP C4501

Hi

Slimslobs ???

[mikadonovan]

Re: MP C4501

Hi

Slimslobs ???

3rd post on this thread.

[slimslob]

Re: MP C4501

Hi

Slimslobs ???

Put an apostrophe between the b and the s. Possive of slimslob. Meaning my post.

[CrapAimer]

Re: MP C4501

Many thanks to all got it sorted by using the sp 3045

George