Aficio MP301SPF - Disable ECM Switch/Bit

[Guest]

Our center recently upgraded to a Ricoh Aficio MP301SPF. Unfortunately, nearly all of the sites we fax to/from are still using older machines that do not seem to be playing nicely with our new machine. They're all receiving transmission errors when sending to us and re-faxing everything multiple times. We, however, are receiving each fax without error and end up with duplicates of faxes.

I suspect the new machine's ECM is to blame. However, the printed and online manuals only define a small number of the parameter switches, and disabling ECM is not one of them. I've googled and come up empty. Does anyone here know which switch/bit disables ECM on these machines?

[Tonerbomb]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

you should be able to find this in the user manual for FAX FEATURES. Itwill either be a "user parameter switch/ bit setting or a toggle off/on setting, you should be able to turn ECM off through the web page admin settings................

[JAlexander]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

The manual does make mention of ECM being a feature, but there is no reference to how to disable it. Nor is it a toggle option in any of the menus. I'm sure there's a switch in the user parameters that deals with com settings and ECM, but the documentation only defines a narrow set of the switches and the parameters they control. Printing the parameter list directly from the machine also only defines these few parameters.

[sandmanmac]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

FAX SP Mode:
1-104-002
0=Off 1=ON

[HCTexas]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

FAX SP Mode:
1-104-002
0=Off 1=ON

sandmanmac,

Where would I adjust this setting? I cannot find this anywhere in the web settings or the on-machine menus. I assume it is a switch setting but the format you have there doesn't match up with what I see when I get into the switch section of the settings.

Thanks

[rthonpm]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

This is a service mode setting. If you're an end user, even trying to adjust any of those settings can really screw things up. You'll be better off getting out a technician for this who can check not only ECM but modem speeds and other settings that can affect your fax transmissions.

[HCTexas]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

This is a service mode setting. If you're an end user, even trying to adjust any of those settings can really screw things up. You'll be better off getting out a technician for this who can check not only ECM but modem speeds and other settings that can affect your fax transmissions.

Bummer, I was hoping that wouldn't be the case. Our old Minolta machines were pretty much trouble free for the life of the contract. We've already had to have RICOH support out a couple of times in just over 2 months on multiple machines. Was hoping this would be something I could take care of myself.

[rthonpm]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

New Ricoh machines always seem to have a few 'growing pains' in the first few months. While this doesn't give the customer a warm and fuzzy feeling to begin with, it does help to get the machine set correctly for its environment. One of the things I would always do on a new install would be to disable ECM on the fax module since it always causes more trouble than its really worth. You may want to ask the tech that comes out to do the same on all of your machines just to avoid issues like this again.

[HCTexas]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

New Ricoh machines always seem to have a few 'growing pains' in the first few months. While this doesn't give the customer a warm and fuzzy feeling to begin with, it does help to get the machine set correctly for its environment. One of the things I would always do on a new install would be to disable ECM on the fax module since it always causes more trouble than its really worth. You may want to ask the tech that comes out to do the same on all of your machines just to avoid issues like this again.

Based on your suggestion I put in a service request yesterday and a repair person came out this morning and turned off ECM. Hopefully this will fix our issues and this one machine (which has been our biggest frustration) will work like expected from now on.

[hardware_failure]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

FAX SP Mode:
1-104-002
0=Off 1=ON

Thank you kindly. I looked up how to get into service mode elsewhere (which was surprisingly challenging, found it on a Russian site and auto translated), and changing 1-104-002 to "0" made a huge difference. Why someone would hide an option like disabling ECM in the service mode is beyond me. Never seen this on other manufactures.

Is it frowned upon on to share how to get into service mode? I could share it here.

Some thread hijacking:

Anyone know of a reference of what switch/bits to change to change max baud rate (both TX and RX)?

[sandmanmac]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

Thank you kindly. I looked up how to get into service mode elsewhere (which was surprisingly challenging, found it on a Russian site and auto translated), and changing 1-104-002 to "0" made a huge difference.
Is it frowned upon on to share how to get into service mode? I could share it here.

Glad it helped. The site is generally for Techs, and it's also generally understood that giving SP mode instructions is redundant.
It's unncessary to list the SP mode procedure here, as it's been done dozens- if not hundreds of times, even though, 'no', we don't encourage it, because as was also touched on, an end-user can permanently disable a machine if they get too button happy.
There's a far better search mechanism to use for this site, than the built-in option:Copytechnet Forum Search - Via Google

It will make a lot of things MUCH easier to find

[mikadonovan]

Re: Aficio MP301SPF - Disable ECM Switch/Bit

There's a far better search mechanism to use for this site, than the built-in option:Copytechnet Forum Search - Via Google

Thanks, Sandy. I learned something new today, although I kinda feel retarded for not already knowing that