SC 230 Error Codes

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  • KenB
    Geek Extraordinaire

    2,500+ Posts
    • Dec 2007
    • 3945
    #1

    SC 230 Error Codes

    Hi,

    We have a school system with a mix of MP6002s and MPC7502s, 7 machines in all.

    They are all equipped with CAP and GlobalScan Serverless.

    While some do it far more than others, all of then periodically throw SC 230 errors.

    Thiis is normally a communication error between the controller and BICU boards, but not on 7 machines.

    Goose's Guide suggests all kinds of other potential problems, such as power supplies or HDDs, but again, not on 7 machines.

    I've asked the assigned tech to put a wall voltage monitor on the most troubled machines for a week or so, to see if that's the culprit.

    I'm also wondering if CAP and GlobalScan may not place nice together.

    The machines went in only a day or two before the applications got installed, so it's not like they ran properly for any length of time before the problem appeared.

    I've been through the tech bulletins, including all the problems that have been fixed by each iteration of Java. Nothin'.

    Anyone ever seen this?


    Thanks!
    “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins
    Tags: None
    • wyo19
      Technician
      • Nov 2012
      • 51
      #2
      Re: SC 230 Error Codes

      If you haven't done so already,update all firmware using SD card and patches to your document solutions. sounds more like a document processing error.
      also might try on one machine that throws the most SC230 install a switch from the copier back.

        Comment

        • KenB
          Geek Extraordinaire

          2,500+ Posts
          • Dec 2007
          • 3945
          #3
          Re: SC 230 Error Codes

          Originally posted by wyo19
          If you haven't done so already,update all firmware using SD card and patches to your document solutions. sounds more like a document processing error.
          also might try on one machine that throws the most SC230 install a switch from the copier back.
          Thanks for the reply.

          All firmware, Java, CAP and GlobalScan Serverless are current.

          We can try the intermedite switch. I really have my doubts about that one, but ya never know.
          “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

            Comment

            • allan
              RTFM!!

              5,000+ Posts
              • Apr 2010
              • 5459
              #4
              Re: SC 230 Error Codes

              Do you have to restart the machine to clear the code?
              Whatever

                Comment

                • slimslob
                  Retired

                  Site Contributor
                  25,000+ Posts
                  • May 2013
                  • 36766
                  #5
                  Re: SC 230 Error Codes

                  You may want to set up debug log on the machines. See SP 5857, 5858 and 5859. There are bulletins on how to use debug log. Once captured the debug log can be sent to tech support for analysis of what is happening when the SC occurs. The service manual for the D059 has a table of the values for SP 5859. If needed, tech support or your regional service rep can talk you through how to configure.

                    Comment

                    • KenB
                      Geek Extraordinaire

                      2,500+ Posts
                      • Dec 2007
                      • 3945
                      #6
                      Re: SC 230 Error Codes

                      Originally posted by slimslob
                      You may want to set up debug log on the machines. See SP 5857, 5858 and 5859. There are bulletins on how to use debug log. Once captured the debug log can be sent to tech support for analysis of what is happening when the SC occurs. The service manual for the D059 has a table of the values for SP 5859. If needed, tech support or your regional service rep can talk you through how to configure.
                      Thanks, we will try that.
                      I'm hoping the voltage monitors we're putting in will tell a story.
                      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                        Comment

                        • Oze
                          Ricoh Fanboy

                          1,000+ Posts
                          • Jul 2008
                          • 1663
                          #7
                          Re: SC 230 Error Codes

                          Did this ever get resolved Ken?
                          I've got an MP4002sp alternating between sc819 and sc230.
                          Heading there with a PSU tomorrow

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