Finisher problems

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  • Bennybhoy
    Junior Member
    • Sep 2014
    • 5

    [Error Code] Finisher problems

    Anybody come across this code on an MPC5503 SC721-70, customer getting p****d off as it only occurs now and again (cant spell intermittently)
    Suggestions would be most helpful
  • TonerMunkeh
    Professional Moron

    2,500+ Posts
    • Apr 2008
    • 3873

    #2
    Re: Finisher problems

    I've got a 5503 with an SR3150 on it doing EXACTLY the same thing. Any ideas gentlemen / ladies?
    It's 106 miles to Chicago. We've got a full tank of gas, half a pack of cigarettes, it's dark and we're wearing sunglasses.

    Hit it.

    Comment

    • Gamut
      Trusted Tech

      Site Contributor
      100+ Posts
      • Jul 2008
      • 216

      #3
      Re: Finisher problems

      Try cleaning paper eject HP sensor.

      Don't ask why!

      Take top cover off finisher the sensor located next to stepper motor.

      I tend to clean all sensors in that area.

      Comment

      • slimslob
        Retired

        Site Contributor
        25,000+ Posts
        • May 2013
        • 34935

        #4

        Comment

        • Zeldaman
          Senior Tech

          500+ Posts
          • Mar 2011
          • 946

          #5
          Re: Finisher problems

          Hi there!
          Check finisher-fw, for the SR3170 it is version N now.
          Greetings...

          Comment

          • Zaxxon
            Senior Tech

            500+ Posts
            • Jan 2014
            • 608

            #6
            Re: Finisher problems

            The metal bracket holding the finisher exit tray could be bend, blocking the traylift. Seen this a couple of times.
            Please start you post with brand, model, problem.

            Comment

            • Haggy0310
              Junior Member
              • Oct 2012
              • 7

              #7
              Re: Finisher problems

              Totally agree with Zaxcon. Had this problem twice. Bracket on the shift tray has bent causing the shift tray to vibrate at decending. Check the bracket.

              Comment

              • Iowatech
                Not a service manager

                2,500+ Posts
                • Dec 2009
                • 3933

                #8
                Re: Finisher problems

                If that finisher doesn't use the gray foam rollers at the exit tray, please ignore this post.
                However, if it does, make sure those rollers are in good shape. If they are worn out, the paper entering the tray will not be pulled under the stack height sensor's feeler. The machine will then will shut things down after it can't detect the stack height increasing.

                Comment

                • mikelc2
                  Technician
                  • Feb 2015
                  • 10

                  #9
                  Re: Finisher problems

                  I don't want to hijack and will post in a new thread if necessary, but has anyone seen an issue where the sr3170 doesn't jog 12x18 paper properly? The first page appears damaged, then all subsequent pages aren't jogged properly (although you can hear it jogging.)

                  Comment

                  • Cipher
                    It's not easy being green

                    1,000+ Posts
                    • May 2006
                    • 1309

                    #10
                    Re: Finisher problems

                    Originally posted by Bennybhoy
                    Anybody come across this code on an MPC5503 SC721-70, customer getting p****d off as it only occurs now and again (cant spell intermittently)
                    Suggestions would be most helpful
                    Check out the lower limit micro switch, lever and spring.

                    sr3150.jpg
                    • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                    Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                    Comment

                    • T911
                      Senior Tech

                      500+ Posts
                      • Jun 2007
                      • 627

                      #11
                      Re: Finisher problems

                      can anyone provide the lattest firmware to update the sr3140 finisher attached to the c5503. it sporatically is tripping the sc721-70 error. i did manage to here the lift motor once bind when i first found the height sensor lever clipping the wire harness. i routed the harness differently so the lever doesn't clip it anymore and i ran the crap out of it when i was there two days ago, but the customer just called back for the sc721-70 error again.

                      Comment

                      • slimslob
                        Retired

                        Site Contributor
                        25,000+ Posts
                        • May 2013
                        • 34935

                        #12
                        Re: Finisher problems

                        If you are in the US and are a Ricoh family group dealer, you can download it from rfg-esource. Click the search button (not the search box), enter the product code for the MFP, in this case D148, for Firmware/Media type select SD/PCMCIA and click search.

                        Always download only the firmware for the correct doc feeder type. If it says Common in the description, it is for both. If it say SmartOperationPanel then it is for the SOP. If it says nothing, it is for the normal operation panel. There will also be two that say ALL, one for the SOP and one for normal. These contain all the main frame modules but not any peripherals, finishers etc.

                        Comment

                        • limo
                          Trusted Tech

                          100+ Posts
                          • Jun 2008
                          • 101

                          #13
                          Re: Finisher problems

                          check rd686006
                          Attached Files

                          Comment

                          • dan@ucprint.co.uk
                            Junior Member
                            • Mar 2015
                            • 2

                            #14
                            Re: Finisher problems

                            Originally posted by TonerMunkeh
                            I've got a 5503 with an SR3150 on it doing EXACTLY the same thing. Any ideas gentlemen / ladies?
                            we have had this problem when people are stacking boxes of paper underneath the catch tray

                            Comment

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