MPC2003 installing extended features

Collapse
X
Collapse
 
  • Page of 1
  • Time
  • Show
Clear All
new posts
Previous template Next
  • barber782
    Trusted Tech

    250+ Posts
    • Aug 2011
    • 279
    #1

    MPC2003 installing extended features

    Hi everyone,

    I am currently installing papercut app on to a MPC2003. For some reason the machine will not pick up papercut in the 'install' extended feature settings from SD card or via web interface.
    Now I know I am doing it correctly because iv already set 4 others up in same building and they work fine.
    Tried install new firmware but no joy.
    Any thoughts?
    Tags: None
    • KenB
      Geek Extraordinaire

      2,500+ Posts
      • Dec 2007
      • 3945
      #2
      Re: MPC2003 installing extended features

      Does the machine have Java? Is it in a "waiting" or "starting up" state?
      “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

        Comment

        • barber782
          Trusted Tech

          250+ Posts
          • Aug 2011
          • 279
          #3
          Re: MPC2003 installing extended features

          This is the thing.. it does not show the java platform installed. How would one go about installing it?

            Comment

            • rosspt
              Technician

              50+ Posts
              • Mar 2012
              • 92
              #4
              Re: MPC2003 installing extended features

              I would prep an sd card with the java update folder and as the copier boots it will automatically start the java update. Watch the black message area at the bottom left corner of the screen. Wait till the message java update has been successful is displayed. Power off, remove the card, power on, and wait till the machine has completely booted and you have access to user tools. See if java is in the extended features. If everything is working you should now be able to start your app install.

              Before you start though make sure you have reverted any changes from attempting your app install back to defaults before doing the java update.

              Java update instructions and download are available on the TSRC website.

                Comment

                • KenB
                  Geek Extraordinaire

                  2,500+ Posts
                  • Dec 2007
                  • 3945
                  #5
                  Re: MPC2003 installing extended features

                  Java is standard equipment on this model, at least in the US. Not sure on other parts of the globe.

                  I have seen it where these types of features are not the same worldwide (it's a marketing thing, I guess.)
                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                    Comment

                    • Cipher
                      It's not easy being green

                      1,000+ Posts
                      • May 2006
                      • 1309
                      #6
                      Re: MPC2003 installing extended features

                      Check SP 5730-001 is set to 1

                      Java should be enabled by default as Ken said though.

                      • Knowledge not shared, is eventually knowledge that becomes lost... like tears in the rain.

                      Fully qualified technician for Ricoh - Canon - Sharp - HP - Brother

                        Comment

                        • barber782
                          Trusted Tech

                          250+ Posts
                          • Aug 2011
                          • 279
                          #7
                          Re: MPC2003 installing extended features

                          Java set to 1 in sp mode. Printed of diagnostics list and shows SDK 1 installed. Still not showing in extended features. How do I recover it?

                            Comment

                            • slimslob
                              Retired

                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 36807
                              #8
                              Re: MPC2003 installing extended features

                              Is there a JAVA SD card installed? If not, someone has possibly removed it. If it cannot be found, you will have to order a replacement JAVA card from parts.

                                Comment

                                • KenB
                                  Geek Extraordinaire

                                  2,500+ Posts
                                  • Dec 2007
                                  • 3945
                                  #9
                                  Re: MPC2003 installing extended features

                                  Originally posted by slimslob
                                  Is there a JAVA SD card installed? If not, someone has possibly removed it. If it cannot be found, you will have to order a replacement JAVA card from parts.
                                  Java on this machine is version 11.x, which is FM (Flash Memory) and resides on the controller; no SD card.

                                  From the PSG:

                                  Capture.JPG
                                  “I think you should treat good friends like a fine wine. That’s why I keep mine locked up in the basement.” - Tim Hawkins

                                    Comment

                                    • Polarbear
                                      Service Manager

                                      1,000+ Posts
                                      • Feb 2012
                                      • 1070
                                      #10
                                      Re: MPC2003 installing extended features

                                      This is a long shot question but here goes:

                                      How much RAM memory does your machine have? Is it at least 1024MB?

                                      Also, when you press the extended features button, does it show the features screen?
                                      Press the GREEN button!!

                                        Comment

                                        • barber782
                                          Trusted Tech

                                          250+ Posts
                                          • Aug 2011
                                          • 279
                                          #11
                                          Re: MPC2003 installing extended features

                                          Solved. Sp5730-001 helped, rebooted and all was good. Also updated java firmware. Fingers crossed.

                                            Comment

                                            Previous template Next
                                            Working...