ricoh 2045 Won't Send E-mail

[vandezo]

ok.. this is my second thread... with email problem
i have a ricoh machine Aficio 2045e.
there is no problem in network function, i can do scan to folder.
only scan to e-mail i can't do it..

in my PC i use outlook express. and my setting (SMTP and POP3) working properly, i can send & receive email normally..

this is little informations when i capture





Ok.. i hope any solutions for my problem..
thanks in advance..

[Jomama46]

Setting look OK but you'll need to enable "Relay" on the exchange server

[mrsavin7]

e-mail

Maybe a domain name would help. Also you have SMTP authenication on. Is there a valid user name and password with that.

[Ricoh-ono]

If you are running exchange try enabling SP 5-860.



MS-Exchange requires that all of the following match:
1) The sender's address in the "MAIL FROM" field. This is also known as the "envelope sender" or "MIME sender". It is an SMTP command sent at the beginning of the email transmission process.
2) The sender's address in the mail header "From:" field. This appears as "From" in email clients. It is a part of the email itself.
3) The email address corresponding to the SMTP username used to login into the SMTP server.
When the MFP logins into the SMTP server, the email address of the username 3) will be compared to 1) and 2). If these comparisons fail, authentication will also fail. Exchange server will stop the transmission procedure, and the "Transmission has failed" message will be returned to the sender.

[neilt69]

ricoh 2045 Won't Send E-mail

some authentication issue on the smtp server if it has, or try to change smtp address to smtp server name which u can find from the mail accounts.

[ricohtek]

Maybe a domain name would help.

Mr savin7 is right. I'm sure is the Domain name some SMTP servers won't answer to the HELO command if you don't have a Domain name.