message displays when I update the address book by WIM

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  • tonnerboy
    Trusted Tech

    100+ Posts
    • May 2011
    • 212

    message displays when I update the address book by WIM

    Hello everyone.

    I recently had difficulties creating the address book using Web Image Monitor. If the device is in sleep mode a message displays that the device is being used by other functions and wont let me save it.
    For that effect I need to disable the sleep mode to add users in the address book.
    Is it a bug? Is there anyone that experienced it? Is there a firmware to fix it?
    (I have the firmware "Power saving" up to date.)
    Last edited by tonnerboy; 05-14-2015, 10:40 PM.
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 34960

    #2
    Re: message displays when I update the address book by WIM

    To my knowledge that is the way it is. Change sleep mode setting from the control panel and work on address book. When through, change sleep mode back.

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    • Tonerbomb
      AutoMajical Resolutionist

      Site Contributor
      2,500+ Posts
      • Feb 2005
      • 2589

      #3
      Re: message displays when I update the address book by WIM

      And what model are you seeing this occur???????????? I believe slimslob is correct but you left out some information and went to the Ricoh generic card........FYI
      Mystic Crystal Revelations

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      • tonnerboy
        Trusted Tech

        100+ Posts
        • May 2011
        • 212

        #4
        Re: message displays when I update the address book by WIM

        Originally posted by Tonerbomb
        And what model are you seeing this occur???????????? I believe slimslob is correct but you left out some information and went to the Ricoh generic card........FYI
        You are correct!
        I am facing problems with the newest models (Ex: MPc 4503, MPc 2003, MP 2501...)

        Ok... if this is the procedure... I will continue doing it like this...

        Thank so much all

        Comment

        • techsass
          Trusted Tech

          Site Contributor
          100+ Posts
          • Dec 2010
          • 248

          #5
          Re: message displays when I update the address book by WIM

          They just updated the Scanner firmware on the c5503. One of the notes regards updating the Address Book.

          2. If user authentication is enabled, the address book cannot be updated from
          Web Image Monitor when the device is in energy-saving mode.

          I've got a recent install I'm going to on Monday that says she gets a "404" error whenever she clicks on the Address Book, but can browse everywhere else in WIM. I'm hoping this is why, but the previous Scanner update had the same fix listed. If not I'll try the Sleep Mode.

          Comment

          • tonnerboy
            Trusted Tech

            100+ Posts
            • May 2011
            • 212

            #6
            Re: message displays when I update the address book by WIM

            Originally posted by techsass
            They just updated the Scanner firmware on the c5503. One of the notes regards updating the Address Book.

            2. If user authentication is enabled, the address book cannot be updated from
            Web Image Monitor when the device is in energy-saving mode.

            I've got a recent install I'm going to on Monday that says she gets a "404" error whenever she clicks on the Address Book, but can browse everywhere else in WIM. I'm hoping this is why, but the previous Scanner update had the same fix listed. If not I'll try the Sleep Mode.

            Well... in this costumer that I am facing this problem they have User codes enable...

            Comment

            • slash
              Technician
              • Apr 2015
              • 20

              #7
              Re: message displays when I update the address book by WIM

              I've never had problem while working with address book via WIM. I don't mean user activity. Show firmware ver.

              Comment

              • techsass
                Trusted Tech

                Site Contributor
                100+ Posts
                • Dec 2010
                • 248

                #8
                Re: message displays when I update the address book by WIM

                It's the 1st I've heard of this issue too, but obviously others have seen it. That's why I love this site.

                The new Scanner firmware is v01.07 or D1495560J.

                Comment

                • tonnerboy
                  Trusted Tech

                  100+ Posts
                  • May 2011
                  • 212

                  #9
                  Re: message displays when I update the address book by WIM

                  Copied from a bulletin;

                  "
                  1. If user authentication is enabled, the address book cannot be updated from Web Image Monitor when the device is in energy-saving mode. "


                  This modification came with the version 01.04

                  Comment

                  • tonnerboy
                    Trusted Tech

                    100+ Posts
                    • May 2011
                    • 212

                    #10
                    Re: message displays when I update the address book by WIM

                    Hello everyone.

                    Already solved my problem with MPc 2003 updating the scanner firmware. But I have one more model that I am facing this problem.
                    Is there a fix for MPc305??? I can not find any firmware for this device...

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