SCANNER FEATURE IS MISSING (MP 2501sp)

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  • sharpmind
    Trusted Tech
    250+ Posts
    • Sep 2009
    • 478
    #1

    SCANNER FEATURE IS MISSING (MP 2501sp)

    The machine was having an error code SC 672-11. We replaced BICU, controller board and NVRAM. The error was resolved. We have noticed after booting up the machine, the scanner feature is not there. Why does it happen? Any solution?
    Tags: None
    • blee
      Technician
      Site Contributor
      • Jan 2009
      • 48
      #2
      Re: SCANNER FEATURE IS MISSING (MP 2501sp)

      After replacing the boards and nvram you might need to go into SP 5-985 and make sure your nic card is turned on. If not then there is nothing to scan through so machine disables scan option.

        Comment

        • Gift
          Service Manager
          1,000+ Posts
          • Mar 2011
          • 2384
          #3
          Re: SCANNER FEATURE IS MISSING (MP 2501sp)

          Yup - there are a few SPs neccessary to check/adjust if you swap these parts - sometimes even if you do a NVRAM BACKUP/RESTORE. Try and use the factory SP sheet or get a non-default page from a similar machine. Not shure if the NV Ram swap was neccessary so you just might re-install the old NV ram and see what happens.

            Comment

            • Vas
              Junior Member
              • Oct 2017
              • 2
              #4
              Re: SCANNER FEATURE IS MISSING (MP 2501sp)

              I saw into another thread something about NIC board activation in service mode.

                Comment

                • sandmanmac
                  Field Supervisor
                  Site Contributor
                  2,500+ Posts
                  • Feb 2009
                  • 3931
                  #5
                  Re: SCANNER FEATURE IS MISSING (MP 2501sp)

                  Originally posted by Vas
                  I saw into another thread something about NIC board activation in service mode.
                  So you didn't read this just 2 posts above yours?
                  BTW...this thread is nearly 3 years old

                    Comment

                    • Polarbear
                      Service Manager
                      1,000+ Posts
                      • Feb 2012
                      • 1070
                      #6
                      Re: SCANNER FEATURE IS MISSING (MP 2501sp)

                      Originally posted by sandmanmac
                      So you didn't read this just 2 posts above yours?
                      BTW...this thread is nearly 3 years old
                      Almost good enough to be red wine, it is so old!
                      Press the GREEN button!!

                        Comment

                        • Vas
                          Junior Member
                          • Oct 2017
                          • 2
                          #7
                          Re: SCANNER FEATURE IS MISSING (MP 2501sp)

                          Sorry guys! Don't shoot me!
                          I wanted to help.

                            Comment

                            • slimslob
                              Retired
                              Site Contributor
                              25,000+ Posts
                              • May 2013
                              • 34792
                              #8
                              Re: SCANNER FEATURE IS MISSING (MP 2501sp)

                              Originally posted by sharpmind
                              The machine was having an error code SC 672-11. We replaced BICU, controller board and NVRAM. The error was resolved. We have noticed after booting up the machine, the scanner feature is not there. Why does it happen? Any solution?
                              Did you try putting the original NVRAM on the new board?

                                Comment

                                • Iowatech
                                  Not a service manager
                                  2,500+ Posts
                                  • Dec 2009
                                  • 3933
                                  #9
                                  Re: SCANNER FEATURE IS MISSING (MP 2501sp)

                                  Originally posted by Vas
                                  Sorry guys! Don't shoot me!
                                  I wanted to help.
                                  You want to help? Cool.
                                  Just add some actual stuff that relates to fixing the problem. You'll be good to go then. Posts that don't do that even a little bit like yours frequently get the raspberry.

                                    Comment

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