Ricoh SPC240SF Counters not adding up

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  • Leebs14
    Trusted Tech

    250+ Posts
    • Feb 2014
    • 457

    Ricoh SPC240SF Counters not adding up

    Hi all, I do hope one of you can help shed some light on why the total black and colour totals not only don't add up to the Total counter but also the black copies and prints don't match the total for black. I am at a loss and my customer is getting upset as they think we are charging for extra pages that haven't been done. I have attached a screen shot of the total count from the webpage below hope you can read it. i can email it to you if this doesn't work. Maybe it's me but the figures just dont add up??????????

    240sf.jpg
  • slimslob
    Retired

    Site Contributor
    25,000+ Posts
    • May 2013
    • 34946

    #2
    Re: Ricoh SPC240SF Counters not adding up

    Sorry but the web shot is too small. Try printing it and then scan it in B/W. Also scan a print of the counter sheet. I have a feeling that you are not taking in account that color prints include black. If the counter sheet is in developments, a color print or copy will yield 3 color developments and 1 black development.

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    • Leebs14
      Trusted Tech

      250+ Posts
      • Feb 2014
      • 457

      #3
      Re: Ricoh SPC240SF Counters not adding up

      Originally posted by slimslob
      Sorry but the web shot is too small. Try printing it and then scan it in B/W. Also scan a print of the counter sheet. I have a feeling that you are not taking in account that color prints include black. If the counter sheet is in developments, a color print or copy will yield 3 color developments and 1 black development.
      I dont have a print out but have enlarged the web page shot.
      Attached Files

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      • Leebs14
        Trusted Tech

        250+ Posts
        • Feb 2014
        • 457

        #4
        Re: Ricoh SPC240SF Counters not adding up

        PDF of config page attached with meter readings. help anyone please?
        Attached Files

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        • Counsel
          Senior Tech

          500+ Posts
          • Aug 2011
          • 530

          #5
          Re: Ricoh SPC240SF Counters not adding up

          I can't see either of your images of the webpage, but the counter you should be going off of for clicks is the config page under the Total Page counter heading. If you can print that screen shot and scan it in we could see what your difference are and maybe can explain what your seeing.

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          • slimslob
            Retired

            Site Contributor
            25,000+ Posts
            • May 2013
            • 34946

            #6
            Re: Ricoh SPC240SF Counters not adding up

            Originally posted by Leebs14
            PDF of config page attached with meter readings. help anyone please?
            From the config page B/W copies plus prints 1583+115=1698. Total counter is 1716. that is a difference of 18 pages probably made in service mode. The 6 page difference in color is probably the same. One other possibility is A3/DLT pages.

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