I have an unusual situation with a couple of machines that I can't seem to figure out. Basically, there are two workstations out of about thirty that are having problems accessing the printer preferences. When they click on the preferences button, from within a program or directly from the printer icon, they get about a 30 second delay and then this error
"Connection to the SNMP server down. Plotter settings may be wrong. Make sure all software is running properly"
Once they click 'ok' to this message, they get the perferences window, but any changes they make do not hold. They can print to the plotter, but there are no adjustments to the paper size or anything else and their prints are messed up.
I first started troubleshooting this as a client side issue. I deleted the printer and driver, rebooted, and then re-added the printer. I have logged in as a different user (admin) and still have the same issue. I turned off all firewall and antivirus software...no help. I have verified all network settings match a working machine, and I have checked domain policy that could be preventing access. I have verified no recent MS updates. Once I checked the second machine, I thought maybe it could be a problem with the software or pc running the plotter. I went through all troubleshooting steps I could think of and called Copy Products (the company that owns the plotter) and they came out and verified everything is working fine. Then I tried another machine and it seemed to work fine. After realizing I didn't take my troubleshooting as far as I should have, I checked every client machine....they all work with the exception of the first two. Now, that tells me it must be something specific to those machines and not the plotter or plotter pc. I just can't figure out what it could be.
If anyone has ANY ideas as to what could cause this error, I would love to hear them. I'm trying to avoid wiping out two systems that are loaded with CAD and Bentley programs not to mention numerous other applications. Thanks in advance for your support.
Jason
"Connection to the SNMP server down. Plotter settings may be wrong. Make sure all software is running properly"
Once they click 'ok' to this message, they get the perferences window, but any changes they make do not hold. They can print to the plotter, but there are no adjustments to the paper size or anything else and their prints are messed up.
I first started troubleshooting this as a client side issue. I deleted the printer and driver, rebooted, and then re-added the printer. I have logged in as a different user (admin) and still have the same issue. I turned off all firewall and antivirus software...no help. I have verified all network settings match a working machine, and I have checked domain policy that could be preventing access. I have verified no recent MS updates. Once I checked the second machine, I thought maybe it could be a problem with the software or pc running the plotter. I went through all troubleshooting steps I could think of and called Copy Products (the company that owns the plotter) and they came out and verified everything is working fine. Then I tried another machine and it seemed to work fine. After realizing I didn't take my troubleshooting as far as I should have, I checked every client machine....they all work with the exception of the first two. Now, that tells me it must be something specific to those machines and not the plotter or plotter pc. I just can't figure out what it could be.
If anyone has ANY ideas as to what could cause this error, I would love to hear them. I'm trying to avoid wiping out two systems that are loaded with CAD and Bentley programs not to mention numerous other applications. Thanks in advance for your support.
Jason
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