RICOH MP 5002 (Cutting Edges)

[printertnc]

Salve a tutti

Ho una stampante RICOH MP 5002 che in fase di stampa taglia i bordi sopra e sotto.
Questo la fa solo ed unicamente sul cassetto 1.
Sul Bypass le stampe avvengono correttamente.
La stampante stampa correttamente, ma se ho dei documenti con le scritte sul bordo inferiore e superiore queste vengono tagliate.
Ho controllate in SP MODE il menu feed ed e' tutto OK.
Segnalo che su questa stampante una settimana fa' e' stato cambiato il developer e il tamburo.
Cosa devo controllare?

Grazie

Hello everyone

I have a printer RICOH MP 5002 that at printing cuts the top and bottom edges .
This is the only and only on the first drawer .
Bypass the prints are made properly .
The printer prints correctly , but if I have the documents with the writing on the bottom and top these are cut .
I checked in SP MODE menu and feed and ' everything OK .
I note that on this printer a week ago ' and ' changed the developer and drum .
What should I check ?

[LNorris]

Re: RICOH MP 5002 (Cutting Edges)

if tray 2 and bypass is correct...there may be a setting on 1 that is causing this. have you printed out a SMC out of tray 1? if so, does it print ok? if it does, sounds like whatever program is printing may be thinking something else

[printertnc]

Re: RICOH MP 5002 (Cutting Edges)

if tray 2 and bypass is correct...there may be a setting on 1 that is causing this. have you printed out a SMC out of tray 1? if so, does it print ok? if it does, sounds like whatever program is printing may be thinking something else

Ho provato a stampare il pattern e sul cassetto 1 esce fuori dal foglio.
Come lo correggo?

Tradotto
I tried to print the pattern on the Tray 1 and comes out from the sheet.
How do I fix this ?
Tray 2 format A3 , with format a4 I have the same problem

[LNorris]

Re: RICOH MP 5002 (Cutting Edges)

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what size paper are you using and what size is showing on the screen for tray 1?

[printertnc]

Re: RICOH MP 5002 (Cutting Edges)

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what size paper are you using and what size is showing on the screen for tray 1?

A4 paper on the tray 1

[printertnc]

Re: RICOH MP 5002 (Cutting Edges)

A4 paper on the tray 1

Test pattern is decentrated, is moved dow of 4 cm

[LNorris]

Re: RICOH MP 5002 (Cutting Edges)

ok, first thing I would check is the paper guides. the ones on front and back to see if they are where they are supposed to be. I usually remove paper and slide them all the way to inside. there may be a gap on one side. usually indicates the teeth on the guides are broken and will slip when loading paper.

[printertnc]

Re: RICOH MP 5002 (Cutting Edges)

ok, first thing I would check is the paper guides. the ones on front and back to see if they are where they are supposed to be. I usually remove paper and slide them all the way to inside. there may be a gap on one side. usually indicates the teeth on the guides are broken and will slip when loading paper.

The guides are ok.
If the paper in tray 1 is positioned in vertical position the problem is present . In horizontal position nothing problems.
The paper in Tray 2 and Bypass is in horizontal position.
When the paper in TRAY 1, Tray 2, is in position vertical having problems.
I have problems when the paper is positioned in vertical position
The guides are ok
Thanks

Excuse me for bad english