CLX-9352 rebooting

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  • ucinn
    Trusted Tech

    250+ Posts
    • Jun 2009
    • 383
    #1

    CLX-9352 rebooting

    I have one of these which just decides intermittantly to shut down and then turn itself back on. Updated firmware and put new surge protector on with the same results. Checked power cords and all are good. It is very sporadic and no cetain event (copy, scan, fax) causes it to do this. It can just be sitting there inactive and it does it. Any ideas?
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    • ucinn
      Trusted Tech

      250+ Posts
      • Jun 2009
      • 383
      #2
      Re: CLX-9352 rebooting

      Originally posted by ucinn
      I have one of these which just decides intermittantly to shut down and then turn itself back on. Updated firmware and put new surge protector on with the same results. Checked power cords and all are good. It is very sporadic and no cetain event (copy, scan, fax) causes it to do this. It can just be sitting there inactive and it does it. Any ideas?
      We have had a few of these, some different models like the 8640 , doing this, after revisiting this one, I noticed that the time was way off and we just changed our clocks with this DST. After setting the clocks correctly (they were all off time and all said 11-1-15 instead of the 3rd, they all seem to be working. These are very strange birds indeed.

        Comment

        • geralex1958
          Junior Member

          Site Contributor
          • Jul 2015
          • 4
          #3
          Re: CLX-9352 rebooting

          Originally posted by ucinn
          We have had a few of these, some different models like the 8640 , doing this, after revisiting this one, I noticed that the time was way off and we just changed our clocks with this DST. After setting the clocks correctly (they were all off time and all said 11-1-15 instead of the 3rd, they all seem to be working. These are very strange birds indeed.
          Correct action taken. Software prob. Samsung working on it.

          Sent from my SGH-I317M using Tapatalk

            Comment

            • dan7777
              Senior Tech

              500+ Posts
              • Dec 2012
              • 680
              #4
              Re: CLX-9352 rebooting

              Originally posted by ucinn
              We have had a few of these, some different models like the 8640 , doing this, after revisiting this one, I noticed that the time was way off and we just changed our clocks with this DST. After setting the clocks correctly (they were all off time and all said 11-1-15 instead of the 3rd, they all seem to be working. These are very strange birds indeed.
              We just got information on this. They said they will come out with new sofware soon but for now just set the time. They will be stuck on 11-1-15 or 11-5-15.
              Affected Models:
              1. Polaris [9301 series]
              2. CosmosR 9352 series]
              3. Evergreen [8640/8650]
              4. Elbert [5835/5935]

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