brand new samsung c460fw inoperable printer displays scanner locked. I've tried looking for a lever but was not able to locate one. I dismantled the scanner portion but couldn't find anything wrong with the scanner unit. I did come across a post stating the ribbon to the scanner is faulty. Can anyone verify that this is the culprit. I don't want to disassemble further. I can't believe this happened with a brand new unit right out of the box that hasn't even printed out a single page.