SCX-5935 Firmware update issues

[MKE121]

Hello Everyone,

I have been having issues logging into my SCX-5935fn after updating to the latest firmware (ver.V2.01.00.56_0401113_1.01). I am locked out of the main panel, but i can log into the device VIA the web portal.

It asks for the Syncthru login credentials which when I put in

id: admin
password: sec0000

It says invalid and I am still locked out of the device. I have tried all different combinations and passwords that I know of, all to no luck.

I am sure that at this point i need to roll back the firmware, but I dont have access to older firmwares for the device and I dont want to place a service call and have to pay $200 for a 5 minute fix.

Can someone help me out?

Thanks.

[thomfish]

Re: SCX-5935 Firmware update issues

I am not sure if it helps but password shoud be sec00000 not sec0000

[MKE121]

Re: SCX-5935 Firmware update issues

I am not sure if it helps but password shoud be sec00000 not sec0000

Yes, I tried that, still no luck.

[MKE121]

Re: SCX-5935 Firmware update issues

Can anyone help?????

Sent from my Nexus 7 using Tapatalk

[dan7777]

Re: SCX-5935 Firmware update issues

Can anyone help?????

Sent from my Nexus 7 using Tapatalk

I only have one of those machines and the last two calls were for the same fax coming in multiple times (I have no idea nor did the Samsung hotline I called). The bigger machines have an all clear in service mode (1,2,3 and then 1934) but I did not see that in the service manual on this model. I think admin/sec00000 is default login or 1111 on some but I don't know if this model resets password on all clear or if that is in it. You would lose all your settings. I have been locked out of a couple of machines and had to reset them.

[MKE121]

Re: SCX-5935 Firmware update issues

I only have one of those machines and the last two calls were for the same fax coming in multiple times (I have no idea nor did the Samsung hotline I called). The bigger machines have an all clear in service mode (1,2,3 and then 1934) but I did not see that in the service manual on this model. I think admin/sec00000 is default login or 1111 on some but I don't know if this model resets password on all clear or if that is in it. You would lose all your settings. I have been locked out of a couple of machines and had to reset them.

I have tried that as well with no luck. Right now I have a large paperweight.

I am hoping someone who has access to Samsungs GSPN can log in, grab a different firmware and host it so I can download and try.

Thanks dan7777 for your help and suggestion

[dan7777]

Re: SCX-5935 Firmware update issues

I have tried that as well with no luck. Right now I have a large paperweight.

I am hoping someone who has access to Samsungs GSPN can log in, grab a different firmware and host it so I can download and try.

Thanks dan7777 for your help and suggestion

Samsung warned us to make sure we downloaded the correct software. There are three I think. There is a SCX-5935FN and a SCX-5935NX. The /AA at the end means North America. There are three and when I upgraded my machine I was not exactly sure which of the three to get. Two for my machine. The upgrade went fine but still don't know why they get several of the same faxes from same place. Good luck. Hope someone can get it for you.

[MKE121]

Re: SCX-5935 Firmware update issues

Samsung warned us to make sure we downloaded the correct software. There are three I think. There is a SCX-5935FN and a SCX-5935NX. The /AA at the end means North America. There are three and when I upgraded my machine I was not exactly sure which of the three to get. Two for my machine. The upgrade went fine but still don't know why they get several of the same faxes from same place. Good luck. Hope someone can get it for you.

Huh that is interesting and good to know. When I logged into Samsung USA site, I downloaded the firmware it gave me.

Luckily an amazing forum member (I dont know if he would like me to state his name or not) messaged me with the previous firmware. Loaded that last night, and now my machine is back up and running!

[jsnow]

Re: SCX-5935 Firmware update issues

MKE could you please send me that firmware, I have the same problem and Samsung is no help. Thanx

[MStinson]

Re: SCX-5935 Firmware update issues

Huh that is interesting and good to know. When I logged into Samsung USA site, I downloaded the firmware it gave me.

Luckily an amazing forum member (I dont know if he would like me to state his name or not) messaged me with the previous firmware. Loaded that last night, and now my machine is back up and running!

MKE, I'm also having the same issue on a number of 5935s and I would greatly appreciate that firmware file as well.

Would it be possible to just upload it to a file distribution server? Like mediafire or google docs? or can you only email the file to those who request it?

If you'd like, I can upload the file for you and leave a link for others. If you don't want me doing that, let me know, but I would still like to get that file.

Thanks!

[Chopstix Kid]

Re: SCX-5935 Firmware update issues

I know I am reviving an old thread. Does anyone have a download link or other means to get the earlier Samsung firmware? I too installed the HP provided firmware and at all but bricked my machine... the only function that works now is printing. Cheers.