Samsung C9350ND Power Saver

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  • Jack79
    Trusted Tech

    250+ Posts
    • Jul 2014
    • 312
    #1

    Samsung C9350ND Power Saver

    Hello I am looking for some advise with this machine. It does not go into power saver mode when I use key button. I set also time for 2 minutes and it does not work too. Also very often (not always) I cannot turn the machine off using OPE power button.

    Machine reboot from the service mode.

    Please advise?
    Jack
    Tags: None
    • Jack79
      Trusted Tech

      250+ Posts
      • Jul 2014
      • 312
      #2
      Re: Samsung C9350ND Power Saver

      I have checked OPE, DC Power and SMPS PBA but no luck. Any advise? What else should I check?
      Power button works after turning the machine on but power saver button does not work. Led flash on green like it should when turning but it's only give a sound when is pressed.

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        • arnh79
          Trusted Tech

          Site Contributor
          VIP Subscriber
          250+ Posts
          • Apr 2010
          • 467
          #3
          Re: Samsung C9350ND Power Saver

          The 9350 was Samsung's first try at the A3 market and it was a buggy box. My two suggestions would be to make sure you have latest f/w (I don't give out f/w, but someone else may be able to help you) or try re-imaging the machine or a main memory clear. I've had to re-image the HDD or do main memory clear a bunch of times on these machines to fix weird issues.
          Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

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            • Jack79
              Trusted Tech

              250+ Posts
              • Jul 2014
              • 312
              #4
              Re: Samsung C9350ND Power Saver

              Originally posted by arnh79
              The 9350 was Samsung's first try at the A3 market and it was a buggy box. My two suggestions would be to make sure you have latest f/w (I don't give out f/w, but someone else may be able to help you) or try re-imaging the machine or a main memory clear. I've had to re-image the HDD or do main memory clear a bunch of times on these machines to fix weird issues.

              Thanks for your reply. I believe firmware can be an issue. I have done memory clear twice but it does not help.
              According to the part manual I may need HDD (JC59-00031A) but I am wondering if it comes with image file already loaded or I will need a separate image file? Do you know if I can swap HDD between machines for test?

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                • arnh79
                  Trusted Tech

                  Site Contributor
                  VIP Subscriber
                  250+ Posts
                  • Apr 2010
                  • 467
                  #5
                  Re: Samsung C9350ND Power Saver

                  You will need the image file if you install a new hard drive. And the image file is different then the f/w file. Not sure about swapping HDD from another machine. My guess would be if the other machine is at the same f/w level you should be fine, but if they're at different levels you might create new issues.
                  Why does every customer think they're the first one to ever say: "you've been here so much we should get you an office, ha, ha, ha"?

                    Comment

                    • Jack79
                      Trusted Tech

                      250+ Posts
                      • Jul 2014
                      • 312
                      #6
                      Re: Samsung C9350ND Power Saver

                      Originally posted by arnh79
                      You will need the image file if you install a new hard drive. And the image file is different then the f/w file. Not sure about swapping HDD from another machine. My guess would be if the other machine is at the same f/w level you should be fine, but if they're at different levels you might create new issues.
                      Thanks a lot for an explanation.
                      I will try update firmware first as I do not have access for the image file. If anybody know where can I get or purchase the image file please let me know.

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