MX7 Series ADF double-feeding

[arnh79]

Has anybody heard reports of double-feeding from the MX7 ADF's? I have a customer who does a very high volume of scans (10k+ per month) who is getting intermittent double-feeding. The machine won't jam, it just sucks two pages through at a time. I don't have a lot of these boxes in the field and this is by far my biggest scanning count. I've already replaced the ADF under warranty, but the problem came back after a couple weeks. The paper is not at issue, it's mostly freshly printed docs that are getting scanned. Their table-top HP MFP works fine! I'm just curious if anyone else has seen it?

[GAF]

Re: MX7 Series ADF double-feeding

I'm presuming it's an LX model with DSDF. Try replacing the following as your new ADF under warranty may have been unmodified.

DSDF-PICKUP (JC97-04623A) - Check that the new one is marked after 16.04.15 (15^th Apr, 2016).
DSDF-HOUSING SEPARATION (JC97-04621A) - The grey pad is longer than black sheet on it by 2mm.
PAD GUIDE PICKUP (JC69-01326A) - Material is changed. New one has coarse texture.

Cheers

[glimmer1980]

Re: MX7 Series ADF double-feeding

Hello,

I'm having the same problem with a customer that has a X7400LX. It's double feeding and is using good quality 80 grams paper. Did the solution that was provided work?

Regards,

Ramon

[arnh79]

Re: MX7 Series ADF double-feeding

Yes it did. Talk to your Samsung tech rep to get the info. I searched the bulletins on GSPN site and there was nothing there about this issue, but Samsung sent me a bulletin they had about the issue and it was about changing those parts. After I did that, the double-feeding went away.