Samsung CLX-8640 stuck on startup screen

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  • thinkink
    Technician

    50+ Posts
    • Apr 2016
    • 62
    #1

    Samsung CLX-8640 stuck on startup screen

    Samsung CLX-8640nd stuck on Samsung logo when starting up. I removed hard drive and booted into HDD recovery mode once but now will go to Samsung logo only even without HDD installed. If *0# is held on startup will go to "ready for firmware upgrade" screen. Machine goes through all normal startup procedures not error on screen but never goes past Samsung logo. Machine was sitting unused in office for 2 month and is doing this when starting up. We don't normally do anything with Samsung but ended up with this machine somehow. Hated it from the get go. Quality is great but leaks toner and screen is very unresponsive. Since support is on HP side now I was able to get a firmware update and thought maybe somehow it would fix some of the issues. Hoping to put it to use somehow to get something out of it. Any ideas would be great.
    thanks
    Tags: logo, samsung, screen, startup
    • thomfish
      Trusted Tech
      • Jul 2014
      • 101
      #2
      Re: Samsung CLX-8640 stuck on startup screen

      I do not know this model but in my case when printer stuck in Logo I had to update f/w through SyncThru. Probably UI firmware is not installed/corrupted etc... on your printer. HDD must be installed. I have never got luck with emergency update.

        Comment

        • thinkink
          Technician

          50+ Posts
          • Apr 2016
          • 62
          #3
          Re: Samsung CLX-8640 stuck on startup screen

          Originally posted by thomfish
          I do not know this model but in my case when printer stuck in Logo I had to update f/w through SyncThru. Probably UI firmware is not installed/corrupted etc... on your printer. HDD must be installed. I have never got luck with emergency update.
          Thanks I will give it a try

            Comment

            • Matoku
              Trusted Tech

              100+ Posts
              • Feb 2008
              • 172
              #4
              Re: Samsung CLX-8640 stuck on startup screen

              Hi Thinkink,

              So How is your update to this post?

                Comment

                • thinkink
                  Technician

                  50+ Posts
                  • Apr 2016
                  • 62
                  #5
                  Re: Samsung CLX-8640 stuck on startup screen

                  Originally posted by Matoku
                  Hi Thinkink,

                  So How is your update to this post?
                  This printer is still sitting in my repair area. I ended up trading it for an OKI MPS4242. I think I may have traced the error down to a connection issue with the panel. Never had much luck with this model but was hoping to get it printing to at least get something out of it. Open to any ideas. It was working OK and just out of the blue started this.

                    Comment

                    • George J
                      Trusted Tech

                      100+ Posts
                      • Nov 2010
                      • 107
                      #6
                      Re: Samsung CLX-8640 stuck on startup screen

                      Hated it from the get go.
                      No need to change that.

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