Hello,
At the customer's site we have a samsung X7500GX with a cardreader installed and software called BCPS. From BCPS we use the follow me "printing security core", version 2.01.016.0308031.01
The X7500 has the latest FW installed.
Since a couple of weeks when someone tries to login with their "tag" the machine doesn't respond. We hear the cardreader going "bliep" but nothing happens. Whenever we turn off the machine and turn it back on it works again, but only
for a couple of hours.
We have uninstalled the follow me software and installed it again, without succes.
Has anyone had this before at their customers site?
Regards Ramon
At the customer's site we have a samsung X7500GX with a cardreader installed and software called BCPS. From BCPS we use the follow me "printing security core", version 2.01.016.0308031.01
The X7500 has the latest FW installed.
Since a couple of weeks when someone tries to login with their "tag" the machine doesn't respond. We hear the cardreader going "bliep" but nothing happens. Whenever we turn off the machine and turn it back on it works again, but only
for a couple of hours.
We have uninstalled the follow me software and installed it again, without succes.
Has anyone had this before at their customers site?
Regards Ramon
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