ok I may be a little bit brain dead today but here it goes.....
have a SCX-6555 in a small law firm. 8 users all windows 7. tcpip printing to the ip not sec port. when problem arises you can ping the machine.
the problem is. when they turn the machine on and it comes to ready and network ready. the machine will print copy fax and scan for between 2 -5 minutes. then after that time when you send a job it recieves the job. if you check the que on the copier by hitting status is says its there but it doesnt print. no error lights on machine. on when check web interface no errors. if you cancel the job on the copier next job will still do the same thing. only when you power cycle the machine will it work for up to 5 minutes.
thoughts and things did
cloned the machine. for backup settings. performed nvram init on copier fax and network. no change.
performed nvram clear..... no change.
performed ipconfig /all on pc found dns servers wrong corrected them tested scan to email still works. but non responsiveness still happens.
boss said to change toner. (i know) still no change.
drum at 65%
could bad nvram battery do anything?
could a bad hard drive be good enough to work and boot but bad enought to fail after a few minutes without error.
bringing a 6545 out as a loaner and test machine tomorrow. will either work proving machine problem
or fail proving their network is bad....
thanks
Andy
have a SCX-6555 in a small law firm. 8 users all windows 7. tcpip printing to the ip not sec port. when problem arises you can ping the machine.
the problem is. when they turn the machine on and it comes to ready and network ready. the machine will print copy fax and scan for between 2 -5 minutes. then after that time when you send a job it recieves the job. if you check the que on the copier by hitting status is says its there but it doesnt print. no error lights on machine. on when check web interface no errors. if you cancel the job on the copier next job will still do the same thing. only when you power cycle the machine will it work for up to 5 minutes.
thoughts and things did
cloned the machine. for backup settings. performed nvram init on copier fax and network. no change.
performed nvram clear..... no change.
performed ipconfig /all on pc found dns servers wrong corrected them tested scan to email still works. but non responsiveness still happens.
boss said to change toner. (i know) still no change.
drum at 65%
could bad nvram battery do anything?
could a bad hard drive be good enough to work and boot but bad enought to fail after a few minutes without error.
bringing a 6545 out as a loaner and test machine tomorrow. will either work proving machine problem
or fail proving their network is bad....
thanks
Andy
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