Samsung X4300LX system is initializing

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  • nathicana
    Trusted Tech

    Site Contributor
    250+ Posts
    • Aug 2008
    • 322
    #1

    Samsung X4300LX system is initializing

    This is one of four X4300LX machines being returned to the leasing company.

    I ran image overwrite on all four machines to clear customer information. This one took longer than the others to run the overwrite.

    It came up to the home screen instead of the initial setup guide which the other three machines displayed after the overwrite.

    I tried to turn it off using the power switch on the control panel and it got stuck for hours saying now shutting down or something like that.

    I then turned off the main switch on the right side of the machine and turned it back on. Screen now is displaying Please wait...System is initializing...94%

    Repeated attempts at turning the main switch off are the same result. Motors run and it seems normal at first but won't come to ready.

    We are not a Samsung dealership and I know next to nothing about these, please reply if you can help me.
    Tags: main, overwrite, switch, x4300lx
    • rrrohan
      Service Manager

      Site Contributor
      1,000+ Posts
      • Sep 2011
      • 1971
      #2
      Re: Samsung X4300LX system is initializing

      If it's short term fix just run recovery firmware

      Long term I'd replace HDD as well as running recovery

      Sent from my Pixel 4 XL using Tapatalk

        Comment

        • nathicana
          Trusted Tech

          Site Contributor
          250+ Posts
          • Aug 2008
          • 322
          #3
          Re: Samsung X4300LX system is initializing

          Originally posted by rrrohan
          If it's short term fix just run recovery firmware

          Long term I'd replace HDD as well as running recovery

          Sent from my Pixel 4 XL using Tapatalk
          Thanks, How would I get recovery firmware and instructions as to running it?

            Comment

            • rrrohan
              Service Manager

              Site Contributor
              1,000+ Posts
              • Sep 2011
              • 1971
              #4
              Re: Samsung X4300LX system is initializing

              donate to forum then we can talk

                Comment

                • nathicana
                  Trusted Tech

                  Site Contributor
                  250+ Posts
                  • Aug 2008
                  • 322
                  #5
                  Re: Samsung X4300LX system is initializing

                  Originally posted by rrrohan
                  donate to forum then we can talk
                  I contributed today

                    Comment

                    • nathicana
                      Trusted Tech

                      Site Contributor
                      250+ Posts
                      • Aug 2008
                      • 322
                      #6
                      Re: Samsung X4300LX system is initializing

                      The machine is running now. I called HP/Samsung and they e-mailed me a link to the system recovery software.

                      I entered system recovery mode by opening the right door and turning the main switch on while holding the power key which is on the edge of the control panel.

                      Then I selected format HDD, put in 1934 as the password, put the USB stick in with the recovery software.

                      The recovery failed and the machine displayed a message to replace HDD.

                      After replacing the hard drive it was the same recovery process then the machine worked. I had to try two hard drives though. The one that worked was a 320GB from a Kyocera

                        Comment

                        • rrrohan
                          Service Manager

                          Site Contributor
                          1,000+ Posts
                          • Sep 2011
                          • 1971
                          #7
                          Re: Samsung X4300LX system is initializing

                          Yeah it seems like 320 is required.

                          I always rep HDD. The few times I haven't I've always needed to do recovery again within months

                          Sent from my Pixel 4 XL using Tapatalk

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