what exactly might "file access denied" mean whan trying to scan to folder

[ethstanley]

Also is it a problem that I only have scan to server as an option, shouldn't there be a scan to folder or does that mean the same thing?

[pacman]

Re: what exactly might "file access denied" mean whan trying to scan to folder

In order to scan to folder, you either have to set up SMB, or install the Samsung Scan and Fax manager on each client you want to be able to scan to.

File access denied is most likely having to do with the permissions. You need to enable read AND write permissions to that folder.

[Tonerbomb]

Re: what exactly might "file access denied" mean whan trying to scan to folder

scan to server on the op panel is your direct scan to folder option.

[Ceechtay]

Re: what exactly might "file access denied" mean whan trying to scan to folder

To successfully send a scan to that folder, the folder must be properly set up as well as the right settings on the copier.

For the folder, you need to make sure that it is shared. For SHARING permissions, it is pretty common to give "Everyone" full access/control. The "sharing" permissions are just the first "door" that you need to get through.

The folder also has "file"-level permissions. These are generally found under the Security tab. You need to make sure that you have a user with read/write permissions (You can temporarily give a user Full Control to "open the door fully" for testing and then narrow the permissions after you get everything working.) You need to use this user (and password) when you set up the scan folder on the copier.

It might take some trial and error to get the right username form and the correct UNC path name.

Basically the process is this, when you try to scan to the folder:
-the copier connects to the computer with the folder.
-the copier tells the computer that it wants to write a file to the folder
-the computer than checks to see if that folder is shared (it is shared with full control for Everyone - so this is OK)
-the computer then checks the folder permissions (security) and looks at the username and password that was sent with the file
-if the user has permission to write to that folder, the computer accepts the scan job. If not, the computer will reject the file and give an error. This is the important step. You need to make sure that the username is something that the computer will understand, such as: johndoe@domain.local or domain\johndoe where johndoe is the username and domain.local is the domain name.

Very often, we have customers create a "copier" user in their Active Directory and then give that copier user permissions on the scans folder.

Hope that helps!