We have a couple of customers that we cannot get the scan to email feature to work at all. We have a gmail account that we strictly use for setting up SMTP on our equipment and the only machine that I cannot get it to work on (machines that are SSL capable anyway,) is the SCX-6345. I have not been able to get it to work with each customers SMTP settings, our work settings, (COX,) or a few other mail servers. I did set up a simple SMTP server on a laptop of ours and hooked it up directly to the machine with a crossover cable and was able to make that work with no issues. The 2 customers that are having this problem do not have the same email provider and are 2 completely network types. One is a hotel and one is a small feedyard with the worst looking internal network that I have ever seen. I have told them that there is nothing else that I can do to get it set up at this point. I have set up scan to network folder and set up the Network Scan software on their machines and that works fine. I just thought I would ask and see if any one you out there have had similar problems and what might have been the fix.
I have tried different ports with each server, 25, 465 and 587.
I have tried with and without user authentication.
I have tried the hostname of the server and the IP address (if available.)
I have tried different user accounts/passwords.
The same settings for their server works fine from their PC's.
The MFP displays 1 of 2 messages when the trasmission fails. It says connection failed, ( or something similar to that,) or Authentication failure. When we get the authentication failure it is usually the customer's mail server that we are using. We have tried different accounts with no luck.
The transmission report that prints says nothing but FAILED.
We also sell Sharp equipment and I have NEVER had any issues setting up gmail on any machines, (except for ones that do not use SSL.) I always use the same accounts and password on port 587. The only real difference I noticed when running through the troubleshooting motions this morning was when I used the gmail server and used port 587 it failed instantly. When I used port 465, (which I've never had to use before,) it would still fail but it would wait until the timeout time was reached and then fail. I thought that was interesting but still didn't get me any further.
Any input is appreciated.
Thanks Guys.
I have tried different ports with each server, 25, 465 and 587.
I have tried with and without user authentication.
I have tried the hostname of the server and the IP address (if available.)
I have tried different user accounts/passwords.
The same settings for their server works fine from their PC's.
The MFP displays 1 of 2 messages when the trasmission fails. It says connection failed, ( or something similar to that,) or Authentication failure. When we get the authentication failure it is usually the customer's mail server that we are using. We have tried different accounts with no luck.
The transmission report that prints says nothing but FAILED.
We also sell Sharp equipment and I have NEVER had any issues setting up gmail on any machines, (except for ones that do not use SSL.) I always use the same accounts and password on port 587. The only real difference I noticed when running through the troubleshooting motions this morning was when I used the gmail server and used port 587 it failed instantly. When I used port 465, (which I've never had to use before,) it would still fail but it would wait until the timeout time was reached and then fail. I thought that was interesting but still didn't get me any further.
Any input is appreciated.
Thanks Guys.
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